Big Red Recruitment in the United Kingdom seeks a senior operations leader to own process design and drive structured change across a growing IT services network. You will operate at the top table and shape the future of service delivery.
You will sit on the senior leadership team with a clear route to Head of Operations, leading Halo rollout and KPI reporting, while balancing hands-on leadership of a small technical team and outsourced partners in a hybrid Stratford-upon-Avon setting.
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IT Operations Lead: Scale Processes & Service Delivery (Hybrid) in Stratford-upon-Avon employer: Big Red Recruitment
Join a forward-thinking B2B SaaS software business in Reading as a Service Desk Manager, where you will have the autonomy to lead transformative changes in customer support. With a strong emphasis on innovation through AI and automation, this role offers a dynamic work culture that fosters continuous improvement and professional growth. Enjoy competitive compensation, a performance-related bonus, and the opportunity to shape the future of service management in a collaborative environment.
