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- Tasks: Provide IT support across desktop, server, and cloud environments for diverse clients.
- Company: Join a small, collaborative MSP with a human approach to service delivery.
- Benefits: Salary of £30,000-£35,000 plus a discretionary bonus scheme.
- Why this job: Be at the heart of a dynamic service desk and make a real impact.
- Qualifications: 3+ years in 1st/2nd line IT support with strong problem-solving skills.
- Other info: Embrace a culture of inclusivity and growth, with opportunities for learning.
The predicted salary is between 30000 - 35000 £ per year.
Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working across varied environments? Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery?
You will be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users. You will be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self-selected and allocated tickets.
Stratford upon Avon based office, 1x day per week office-based. Occasional client site travel when required (full licence and car is desirable).
Salary of £30,000-£35,000 + a discretionary company bonus scheme.
Ideally, you will have experience supporting the following:
- Windows Server, Active Directory, Hyper-V, VMware
- Event Viewer, PowerShell
- Networking fundamentals - routing, switching, firewalls, Wi-Fi
- Mac, Android, iOS, and printer troubleshooting
What we are looking for:
- Ideally 3+ years' experience in 1st/2nd line IT support
- Comfortable working across varied environments and adapting quickly
- Confident communicator with strong diagnostic and problem-solving skills
- A real appetite to learn, progress and contribute ideas
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process.
Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Information Technology Support Engineer in Stratford-upon-Avon employer: Big Red Recruitment
Contact Detail:
Big Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and problem-solving successes. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for those interviews! Research common IT support scenarios and practice your responses. Be ready to demonstrate your diagnostic skills and how you handle tricky situations.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate IT support engineers. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Information Technology Support Engineer in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your 1st/2nd line IT support experience and any relevant technologies you've worked with, like Windows Server or Active Directory.
Craft a Personal Cover Letter: Use your cover letter to showcase your passion for problem-solving and supporting people. Share specific examples of how you've thrived in collaborative environments, as this aligns with our team culture at StudySmarter.
Showcase Your Communication Skills: As a confident communicator, it's important to demonstrate this in your application. Use clear and concise language, and don't hesitate to mention any experiences where you effectively communicated technical information to non-technical users.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also ensures that your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Big Red Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and the other technologies mentioned in the job description. Be ready to discuss your hands-on experience with these systems and how you've solved problems in the past.
✨Show Off Your Problem-Solving Skills
Prepare a few examples of challenging IT issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your diagnostic skills and how you approach troubleshooting.
✨Communicate Clearly and Confidently
As a support engineer, you'll need to explain technical concepts to non-technical users. Practice articulating your thoughts clearly and confidently, so you can demonstrate your communication skills during the interview.
✨Be Ready for a Collaborative Mindset
Since the role involves working in a tight-knit team, be prepared to discuss how you work collaboratively. Share examples of how you've contributed to team success and supported your colleagues in previous roles.