At a Glance
- Tasks: Support and troubleshoot critical business applications while improving processes.
- Company: Join a well-established international business with a collaborative culture.
- Benefits: Competitive salary up to £40,000 and opportunities for professional growth.
- Other info: Dynamic role with variety and the chance to influence support delivery.
- Why this job: Make a real impact by enhancing support and driving improvements across key systems.
- Qualifications: Experience in application or ERP support and strong problem-solving skills.
The predicted salary is between 35000 - 40000 £ per year.
If you're the type of person who enjoys figuring out why something isn't working, improving processes, and helping people get the most from business systems, this could be worth a conversation. We're working with a well-established international business looking to strengthen its Enterprise Applications team with an experienced Application Support Analyst. This is a role where you'll have real ownership, working closely with users across the business to support critical applications, resolve issues, manage change requests, and improve the overall support function. Rather than sitting behind a queue of tickets all day, you'll be involved in understanding how the business operates, identifying recurring issues, creating better ways of working, and helping drive improvements across key systems and processes.
Job Details
- Salary: Up to £40,000
- Location: Wolverhampton
The Role
- Support and troubleshoot business-critical applications and ERP systems
- Manage incidents, service requests, problem investigations and change requests
- Work closely with users and stakeholders across multiple sites
- Create and maintain support documentation, process guides and knowledge articles
- Help improve support processes and introduce more efficient ways of working
- Support system upgrades, migrations and post-implementation activities
- Ensure support requests are managed within agreed service levels
What We're Looking For
- Experience in an Application Support, ERP Support or Systems Support role
- Knowledge of ERP systems, ideally Microsoft Dynamics AX
- Understanding of ITIL and service management processes
- Strong troubleshooting and problem-solving skills
- Experience working with service desk/ticketing systems
- Good documentation skills and attention to detail
- Confident communicator who can work with both technical and non-technical users
- Ability to manage priorities and take ownership of issues through to resolution
This is a great opportunity for someone who enjoys variety, wants more involvement with the wider business, and is looking for a role where they can genuinely influence how support is delivered.
ERP Support Analyst | Application Support in Stratford-upon-Avon employer: Big Red Recruitment
Join a well-established international business in Wolverhampton as an ERP Support Analyst, where you'll enjoy a collaborative work culture that values innovation and employee input. With a focus on professional growth, the company offers opportunities to enhance your skills while actively participating in improving critical business systems. Experience a supportive environment that encourages ownership and creativity, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land ERP Support Analyst | Application Support in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its systems. Show them you’re not just another candidate; demonstrate your understanding of their ERP systems and how you can help improve their processes.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you've resolved issues or improved processes. Be ready to share these examples during interviews to showcase your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ERP Support Analyst | Application Support in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, make sure to highlight your troubleshooting abilities. Share specific examples of how you've resolved issues in the past, especially with ERP systems. We want to see how you think and approach challenges!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate good documentation skills, so show us what you’ve got right from the start!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we love seeing candidates who follow our process!
How to prepare for a job interview at Big Red Recruitment
✨Know Your ERP Systems
Make sure you brush up on your knowledge of ERP systems, especially Microsoft Dynamics AX. Be ready to discuss how you've used these systems in the past and any specific challenges you've faced. This will show that you're not just familiar with the software but can also troubleshoot effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved issues in previous roles. Think about specific incidents where you identified a recurring problem and implemented a solution. This will demonstrate your analytical skills and your ability to improve processes, which is key for this role.
✨Communicate Clearly
Since you'll be working with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on clear communication and active listening. This will help you build rapport with the interviewers and show that you can bridge the gap between different stakeholders.
✨Be Ready to Discuss Documentation
Documentation is crucial in support roles. Prepare to talk about your experience creating process guides, knowledge articles, or support documentation. Highlight your attention to detail and how good documentation has helped improve support processes in your previous jobs.
