Big Red Recruitment is partnering with a Reading-based B2B SaaS business to appoint an experienced Service Desk Manager. You will own the customer-facing support function, define a future strategy, and drive smarter operations through AI, automation, self-service and data-driven service management.
You will lead a team, shape a transformation roadmap, and collaborate with cross-functional peers to deliver proactive service and measurable performance improvements.
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Service Desk Transformation Leader in Slough employer: Big Red Recruitment
Join a forward-thinking B2B SaaS software business in Reading as a Service Desk Manager, where you will have the autonomy to lead transformative changes in customer support. With a strong emphasis on innovation through AI and automation, this role offers a dynamic work culture that fosters continuous improvement and professional growth. Enjoy competitive compensation, a performance-related bonus, and the opportunity to shape the future of service management in a collaborative environment.
