At a Glance
- Tasks: Lead exciting CRM projects and develop innovative solutions for customers.
- Company: Join a growing tech business with a focus on customer engagement.
- Benefits: Competitive salary, flexible working, and a supportive team environment.
- Other info: Embrace a culture of inclusion and growth with opportunities for professional development.
- Why this job: Make a real impact by optimising CRM strategies and leading a talented team.
- Qualifications: 7+ years in CRM project management and strong leadership skills required.
The predicted salary is between 90000 - 90000 £ per year.
We’re looking for a Senior CRM Engagement Manager to join a growing technology business, leading customer-facing CRM projects and a team of delivery professionals. This is a strategic and hands-on role, focused on understanding customer challenges, developing CRM roadmaps and leading projects through to successful delivery with Implementation Consultants who will do the technical configuration.
Key responsibilities:
- Lead complex, end-to-end CRM projects
- Engage with C-suite and senior customer stakeholders
- Identify CRM problems and develop practical solutions/roadmaps
- Manage and develop a team of Engagement Managers and specialists
- Oversee project scope, budgets, timelines, risks and delivery
- Drive CRM optimisation, data quality and process improvements
About you:
- 7+ years’ CRM project management/consulting experience
- Experience with Salesforce, Dynamics or similar CRM platforms
- Strong strategic, commercial and problem-solving skills
- Proven team leadership experience
- Confident working with senior stakeholders
- Agile, Waterfall or hybrid project experience
Permanent position Reading based office, 3x days office-based, 2x days remote working per week. Salary up to £90,000 + benefits.
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Senior CRM Engagement Manager in Slough employer: Big Red Recruitment
At Big Red Recruitment, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. Our hybrid work model in Coventry not only offers flexibility but also comes with a competitive benefits package, including 28 days of holiday, a robust pension scheme, and dedicated employee assistance, ensuring that our team members feel valued and supported in their professional growth.
