At a Glance
- Tasks: Lead the transition of new IT services and drive improvements for a seamless tech experience.
- Company: Join Big Red Recruitment, a leader in IT service management.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and collaboration.
- Why this job: Make a real difference by enhancing IT service quality and stakeholder satisfaction.
- Qualifications: Experience in ITIL, change management, and excellent communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Big Red Recruitment is seeking a Service Transition Manager to ensure new IT services are ready for go-live, tested, documented, supported and handed over to business as usual. You will investigate recurring incidents, supplier performance and post-live support across IT, suppliers and operations, driving improvements for a reliable technology experience.
You'll combine ITIL and change management practices with strong communication to align stakeholders and deliver consistent service quality.
Service Readiness & Improvement Lead employer: Big Red Recruitment
Join a forward-thinking B2B SaaS software business in Reading as a Service Desk Manager, where you will have the autonomy to lead transformative changes in customer support. With a strong emphasis on innovation through AI and automation, this role offers a dynamic work culture that fosters continuous improvement and professional growth. Enjoy competitive compensation, a performance-related bonus, and the opportunity to shape the future of service management in a collaborative environment.
