Big Red Recruitment partners with a B2B SaaS software business to recruit a Service Desk Manager in Reading. This office-based role leads a customer-facing service desk and shapes the strategy for its evolution using AI, automation and data-driven service management.
You'll build a high-performing team, define the transformation roadmap and drive proactive customer management while improving SLAs, KPIs and customer satisfaction. This is an office-based leadership role, five days a week.
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Service Desk Transformation Lead (SaaS + AI) employer: Big Red Recruitment
Join a forward-thinking B2B SaaS software business in Reading as a Service Desk Manager, where you will have the autonomy to lead transformative changes in customer support. With a strong emphasis on innovation through AI and automation, this role offers a dynamic work culture that fosters continuous improvement and professional growth. Enjoy competitive compensation, a performance-related bonus, and the opportunity to shape the future of service management in a collaborative environment.
