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For Companies At a Glance
- Tasks: Lead the design and build of a modern IT support function.
- Company: Join a well-known UK retail brand ready to innovate.
- Benefits: Competitive salary, hybrid working, and a focus on inclusivity.
- Why this job: Take ownership and drive change in a pivotal role.
- Qualifications: Experience in service delivery management and leading through change.
- Other info: Embrace a dynamic environment with a commitment to neurodiversity.
The predicted salary is between 55000 - 65000 £ per year.
Overview
Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function? This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business at a pivotal moment – the organisation is ready to modernise its IT support offering and elevate its customer-facing services. You’ll be trusted with a blank sheet of paper to set the agenda, define structure, and choose support tooling. You’ll help connect support teams and 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and championing change within IT support.
We’re looking for:
Responsibilities
- Lead the design and build of an end-to-end IT support function.
- Set the agenda, define structure, and select appropriate support tooling.
- Connect support teams and third parties by establishing modern processes.
- Navigate a data-heavy application landscape and drive change within IT support.
Qualifications
- Significant experience in service delivery management roles.
- Proven ability to lead through change.
- Confident working across applications and data challenges.
- Knowledge of service management frameworks (e.g. ITIL) and confidence in implementing best practices and IT support tooling.
- Experience managing or working closely with third-party suppliers.
The role is based in Solihull, with hybrid working (3 days onsite) expected with a salary of £65,000–£75,000.
If this sounds of interest please apply as we have interview slots available.
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
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IT Service Delivery Manager employer: Big Red Recruitment
Contact Detail:
Big Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its current IT challenges. Show them you’re not just another candidate; you’re the one who can lead their IT support function into the future!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around service management frameworks like ITIL. Confidence is key, so own your achievements!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Delivery Manager role. Highlight your experience in service delivery management and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about modernising IT support and how you can drive change. We love seeing genuine enthusiasm for the role and our mission.
Showcase Your Experience with Change Management: Since this role involves leading through change, be sure to showcase your experience in managing transitions. Share specific examples of how you've successfully navigated challenges in previous roles – we want to know how you can help us!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Big Red Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your knowledge of service management frameworks, especially ITIL. Be ready to discuss how you've implemented best practices in previous roles and how you plan to apply them in this new position.
✨Showcase Your Change Management Skills
Prepare examples that highlight your ability to lead through change. Think about specific challenges you've faced in the past and how you navigated them successfully. This will demonstrate your confidence and capability in managing transitions.
✨Connect the Dots with Third-Party Suppliers
Since working closely with third-party suppliers is key, come prepared with examples of how you've effectively collaborated with external partners. Discuss any processes you've established that improved communication and efficiency.
✨Be Data Savvy
Given the data-heavy application landscape, be ready to talk about your experience with data management and analytics. Highlight any tools or methodologies you've used to drive insights and improvements in IT support functions.