At a Glance
- Tasks: Lead process design and documentation for a growing IT operations team.
- Company: Dynamic network and cyber security business with a focus on structured change.
- Benefits: Competitive salary, 33 days' holiday, pension, private medical, and share options.
- Other info: Hybrid work setup with excellent career progression opportunities.
- Why this job: Join the senior leadership team and drive impactful change in operations.
- Qualifications: Experience in IT service delivery and strong process design skills.
The predicted salary is between 60000 - 65000 £ per year.
Do you want to own process and drive structured change for a growing network and cyber security business? They have broken through a revenue plateau and are growing again. Right now too much knowledge sits in a few people's heads, so this hire builds the processes, documentation and central service management system that will let the business scale. You will sit on the senior leadership team, with a clear route to a Head of Operations role and you will:
- Design and embed processes and documentation across operations
- Lead the rollout of Halo for tickets, SLAs, escalations and knowledge
- Manage a small technical team plus outsourced service desk and NOC partners
- Report operations KPIs to the leadership team every month
What you will bring:
- Service delivery or operations management in an IT services, MSP or ISP business
- ITIL style process design and a real eye for detail
- A networking or infrastructure background to help with your knowledge of day to day
The package: £60,000 to £65,000, 33 days' holiday, pension, private medical, plus a share option scheme after probation. The role offers a hybrid setup of initially three days a week in the Stratford upon Avon office for the first six weeks to help you get settled in, then 2 days a week going forward.
IT Operations Manager employer: Big Red Recruitment
Join a forward-thinking B2B SaaS software business in Reading as a Service Desk Manager, where you will have the autonomy to lead transformative changes in customer support. With a strong emphasis on innovation through AI and automation, this role offers a dynamic work culture that fosters continuous improvement and professional growth. Enjoy competitive compensation, a performance-related bonus, and the opportunity to shape the future of service management in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Big Red Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Big Red Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Big Red Recruitment!
✨Direct Apply to Big Red Recruitment
Let's not forget to apply directly through the Big Red Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Big Red Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Big Red Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Big Red Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
