At a Glance
- Tasks: Shape IT processes, improve tooling, and modernise tech environments.
- Company: Join a collaborative SaaS business with a dynamic tech team.
- Benefits: Earn up to £50k, enjoy private healthcare, and 26 days holiday.
- Other info: We value diversity and offer support for neurodiversity in the interview process.
- Why this job: Make a real impact in IT operations while enjoying remote work flexibility.
- Qualifications: Hands-on IT experience and a passion for improving processes.
The predicted salary is between 50000 - 50000 € per year.
Looking for a hands-on IT operations role where you can shape processes, improve tooling, and help modernise an evolving technology environment? You’ll be joining a SaaS business with a collaborative technology team supporting both internal users and operational infrastructure. This role has been created to help bring more structure, automation, and technical ownership into the IT operations function. This is not a traditional service desk management role. You’ll still be hands-on technically, but you’ll also have the autonomy to improve processes, influence tooling decisions, and help drive operational maturity across the business.
You’ll oversee the day-to-day IT operations and support environment, acting as an escalation point while helping the wider team improve efficiency. Responsibilities will include:
- Supporting and mentoring a small IT support function
- Acting as an escalation point for complex support and infrastructure issues
- Managing internal IT operations across user devices, endpoints, and Microsoft environments
- Supporting Windows server infrastructure and wider operational systems
- Helping improve monitoring, operational processes, and documentation
- Driving improvements around device management and Intune/MDM implementation
- Identifying opportunities for automation and operational efficiencies
- Collaborating closely with DevOps and engineering teams where responsibilities overlap
The environment includes a mix of traditional IT support, infrastructure operations, and exposure to modern DevOps practices, making this an ideal role for someone who enjoys breadth and variety. The role is remote with a top end salary of £50k and benefits like private healthcare and 26 days holiday + bank holidays.
If this role sounds of interest to you, click apply as we have interview slots available!
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
IT Operations Lead employer: Big Red Recruitment
Join a forward-thinking SaaS business that values collaboration and innovation in its technology team. As an IT Operations Lead, you'll enjoy a supportive work culture that prioritises employee growth, offering opportunities to shape processes and drive operational maturity while working remotely. With competitive benefits including private healthcare and generous holiday allowances, this role is perfect for those seeking meaningful and rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Lead
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values and mission can help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Prepare some questions! Think about what you want to know regarding the role and the team. This shows you're genuinely interested and helps you assess if it's the right place for you too.
✨Tip Number 3
Show off your hands-on experience! Be ready to discuss specific examples of how you've improved processes or implemented new tools in previous roles. This is your chance to shine and demonstrate your technical ownership.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace IT Operations Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the IT Operations Lead role. Highlight your hands-on experience, especially in improving processes and tooling, as this is what we’re looking for!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT operations and how you can contribute to our collaborative tech team. Share specific examples of how you've driven operational maturity in previous roles.
Showcase Your Technical Skills:Don’t forget to mention your technical expertise, especially with Windows server infrastructure and device management tools like Intune/MDM. We want to see how you can bring your knowledge to our evolving technology environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Big Red Recruitment
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially around Windows server infrastructure and Microsoft environments. Brush up on your knowledge of Intune/MDM and automation tools, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex support or infrastructure issues. Highlight how you approached the problem, the steps you took, and the outcome. This will demonstrate your hands-on experience and ability to act as an escalation point.
✨Emphasise Collaboration
Since the role involves working closely with DevOps and engineering teams, be ready to talk about your experience in collaborative environments. Share instances where you’ve successfully worked with cross-functional teams to improve processes or drive operational maturity.
✨Be Ready to Discuss Process Improvements
Think about ways you’ve previously improved IT operations or implemented new tooling. Be prepared to share your ideas on how you can bring structure and efficiency to the IT operations function in this role, as this is a key focus for the company.
