At a Glance
- Tasks: Log, prioritise, and troubleshoot IT issues while supporting users across the UK.
- Company: Join a well-established enterprise with a supportive IT team in Hinckley.
- Benefits: Access to training courses, career growth, and a collaborative work environment.
- Other info: Onsite role with shift work, including one weekend in six remotely.
- Why this job: Take ownership of incidents and develop your skills in a dynamic setting.
- Qualifications: 12+ months in IT Helpdesk, strong communication, and customer service skills.
The predicted salary is between 30000 - 42000 £ per year.
Ready to move past "have you tried turning it off and on again?" If you’ve done a solid year (or more) on an IT helpdesk and you’re starting to feel boxed in — rushed calls, endless handovers, no time to actually fix things this might be the step up you’ve been waiting for.
This is a 1st Line Support role inside a large, well-established enterprise where you’re trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn.
You’ll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you’ll be exposed to real systems, real projects, and real responsibility. You’ll be the first point of contact for internal users.
You’ll:
- Log, prioritise, and troubleshoot a wide range of issues
- Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more
- Take more ownership of the calls you pick up, seeing issues through, not passing them off
- Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers
- Deliver a genuinely high standard of service, aligned to SLAs
You’ll also get exposure to group wide IT projects and access to multiple training courses to keep developing.
What you’ll need:
- You don’t need to know everything — but you do need the basics nailed:
- 12+ months’ experience in a busy IT Helpdesk / 1st Line Support role
- Confident communication and strong customer service skills
- Experience with Windows, Microsoft 365, Active Directory, MS Office
- A basic understanding of TCP/IP and networking
- ITIL awareness
The setup: It’s an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week).
Why join? This is a role for someone who wants to grow, not stagnate. You’ll be joining an organisation that invests heavily in training, promotes from within when there’s an opportunity and gives junior support staff the space to develop into real technologists.
Big Red Recruitment are working on the role exclusively and if you feel like this is you then apply ASAP as we have interview slots available.
Service Desk Analyst in Husbands Bosworth employer: Big Red Recruitment
Join a dynamic and supportive IT team in Hinckley, where your contributions are valued and you have the opportunity to take ownership of incidents while developing your skills. With a strong focus on employee growth, this well-established enterprise offers extensive training and promotes from within, ensuring that you can advance your career in a collaborative environment. Experience real responsibility and be part of exciting group-wide IT projects, all while enjoying a friendly workplace culture that prioritises your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Husbands Bosworth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Big Red Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Big Red Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Big Red Recruitment!
✨Direct Apply to Big Red Recruitment
Let's not forget to apply directly through the Big Red Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst in Husbands Bosworth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Big Red Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Big Red Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Big Red Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
