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- Tasks: Lead the design and build of a modern IT support function.
- Company: Join a well-known UK retail brand ready to elevate its IT services.
- Benefits: Hybrid working, competitive salary up to £85,000, and a chance to shape IT support.
- Why this job: Take ownership and make a real impact in transforming IT support.
- Qualifications: Significant service management experience and ability to lead through change.
- Other info: Dynamic role with opportunities to work with third-party suppliers.
The predicted salary is between 51000 - 85000 £ per year.
Are you a seasoned IT Service Manager who wants to take full ownership of an IT support function? This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business at a pivotal moment – the organisation is ready to modernise its IT support offering and elevate its customer-facing services. You’ll be trusted with a blank sheet of paper to set the agenda, define structure, and choose support tooling. You will help connect support teams and 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and champion change within IT support.
We’re looking for:
- Significant experience in service management
- Proven ability to lead through change
- Confident working across a legacy application landscape
- Experience dealing with complex stakeholders
- Knowledge of service management frameworks (e.g. ITIL) and confidence in implementing best practices
- Experience researching and implementing IT support tooling
- Experience managing or working closely with third-party suppliers
The role is based in Birmingham, with hybrid working. Salary up to £85,000 depending on experience. If this sounds of interest please apply as we have interview slots available. We are an equal opportunity recruitment company.
Head of IT Service Management employer: Big Red Recruitment
Contact Detail:
Big Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Service Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company’s current IT support structure. Understand their challenges and think about how you can bring your experience to the table. Show them you’re not just another candidate; you’re the solution they need!
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in service management and change leadership makes you the perfect fit for this role. Keep it concise but impactful – you want to leave them wanting to know more!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’ve got interview slots available, so you could be one step closer to landing that dream job in no time!
We think you need these skills to ace Head of IT Service Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in IT service management and any relevant frameworks like ITIL. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led change and improved IT support functions in the past. We love a good story!
Showcase Your Leadership Skills: Since this role involves leading through change, make sure to emphasise your leadership experience. Talk about how you've managed teams or projects, especially in complex environments. We’re keen to see how you can drive our IT support function forward!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Big Red Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your knowledge of service management frameworks, especially ITIL. Be ready to discuss how you've implemented best practices in previous roles and how you plan to apply them in this new position.
✨Showcase Your Change Management Skills
Prepare examples that highlight your experience leading teams through change. Think about specific challenges you've faced and how you navigated them, especially in a legacy application landscape.
✨Connect the Dots with Stakeholders
Since you'll be dealing with complex stakeholders, practice articulating how you build relationships and manage expectations. Have a few anecdotes ready that demonstrate your ability to communicate effectively across different levels of an organisation.
✨Research the Company’s Current IT Support
Before the interview, take some time to understand the company's current IT support function. This will help you identify areas for improvement and show that you're proactive about modernising their services.