Big Red Recruitment is seeking a Genesys Cloud CX contractor for a 4-month initial engagement in a hybrid role based in Birmingham. You will lead end-to-end delivery across three priority projects, from requirements gathering to go-live, working with the contact centre and CRM developers.
The role requires hands-on Genesys Cloud CX configuration, experience with callbacks, IVR changes or AI features, and strong stakeholder communication. Start ASAP with a 450 per day rate (outside IR35).
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Genesys Cloud CX Specialist – Hybrid Contract (4 Months) employer: Big Red Recruitment
Join a forward-thinking B2B SaaS software business in Reading as a Service Desk Manager, where you will have the autonomy to lead transformative changes in customer support. With a strong emphasis on innovation through AI and automation, this role offers a dynamic work culture that fosters continuous improvement and professional growth. Enjoy competitive compensation, a performance-related bonus, and the opportunity to shape the future of service management in a collaborative environment.
