At a Glance
- Tasks: Support and troubleshoot critical business applications and ERP systems.
- Company: Join a well-established international business with a focus on innovation.
- Benefits: Competitive salary up to £40,000 and opportunities for professional growth.
- Other info: Dynamic role with a chance to collaborate across multiple sites.
- Why this job: Take ownership of your work and drive improvements across key systems.
- Qualifications: Experience in application support and strong problem-solving skills.
The predicted salary is between 40000 - 40000 £ per year.
If you're the type of person who enjoys figuring out why something isn't working, improving processes, and helping people get the most from business systems, this could be worth a conversation. We're working with a well-established international business looking to strengthen its Enterprise Applications team with an experienced Application Support Analyst. This is a role where you'll have real ownership, working closely with users across the business to support critical applications, resolve issues, manage change requests, and improve the overall support function. Rather than sitting behind a queue of tickets all day, you'll be involved in understanding how the business operates, identifying recurring issues, creating better ways of working, and helping drive improvements across key systems and processes.
The Role
- Support and troubleshoot business-critical applications and ERP systems
- Manage incidents, service requests, problem investigations and change requests
- Work closely with users and stakeholders across multiple sites
- Create and maintain support documentation, process guides and knowledge articles
- Help improve support processes and introduce more efficient ways of working
- Support system upgrades, migrations and post-implementation activities
ERP Support Analyst | Application Support employer: Big Red Recruitment
Join a well-established international business in Wolverhampton, where you will thrive in a collaborative work culture that values innovation and continuous improvement. As an ERP Support Analyst, you'll enjoy opportunities for professional growth while making a tangible impact on the efficiency of critical business systems. With a focus on employee development and a supportive environment, this company is dedicated to helping you excel in your career while fostering a sense of community among its team members.
StudySmarter Expert Advice🤫
We think this is how you could land ERP Support Analyst | Application Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its systems, and think about how your skills can help improve their processes. Be ready to share examples of how you've solved problems in the past.
✨Tip Number 3
Show your passion for ERP systems! During conversations, express your enthusiasm for helping users and improving business applications. This will set you apart as someone who genuinely cares about making a difference.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative to engage with us directly. It shows you're serious about joining our team and makes it easier for us to find your application.
We think you need these skills to ace ERP Support Analyst | Application Support
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, make sure to highlight any experiences where you've tackled tricky issues or improved processes. We want to see how you think and approach challenges, especially when it comes to business systems.
Tailor Your Application:Don’t just send a generic CV and cover letter! Take the time to tailor your application to the ERP Support Analyst role. Mention specific skills and experiences that align with what we’re looking for, like your experience with ERP systems or user support.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant. Make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Big Red Recruitment
✨Know Your ERP Systems
Make sure you brush up on your knowledge of ERP systems and the specific applications the company uses. Familiarise yourself with common issues and troubleshooting techniques, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Be ready to discuss how you approached these challenges and the impact your solutions had on the business.
✨Engage with Stakeholders
Demonstrate your ability to work closely with users and stakeholders by discussing how you’ve collaborated in previous roles. Highlight your communication skills and how you ensure everyone is on the same page when it comes to support and improvements.
✨Prepare for Change Management Questions
Since the role involves managing change requests, be prepared to discuss your experience with change management. Think about how you've handled system upgrades or migrations in the past and be ready to share your strategies for ensuring a smooth transition.
