At a Glance
- Tasks: Lead IT operations, improve processes, and support a collaborative tech team.
- Company: Dynamic SaaS business focused on innovation and teamwork.
- Benefits: Up to £50k salary, private healthcare, and 26 days holiday plus bank holidays.
- Other info: Remote role with a focus on neurodiversity inclusion and career growth.
- Why this job: Shape the future of IT operations and drive real change in a modern environment.
- Qualifications: Experience in IT support and a passion for process improvement.
The predicted salary is between 50000 - 50000 € per year.
Looking for a hands-on IT operations role where you can shape processes, improve tooling, and help modernise an evolving technology environment? You’ll be joining a SaaS business with a collaborative technology team supporting both internal users and operational infrastructure. This role has been created to help bring more structure, automation, and technical ownership into the IT operations function. This is not a traditional service desk management role. You’ll still be hands-on technically, but you’ll also have the autonomy to improve processes, influence tooling decisions, and help drive operational maturity across the business.
You’ll oversee the day-to-day IT operations and support environment, acting as an escalation point while helping the wider team improve efficiency. Responsibilities will include:
- Supporting and mentoring a small IT support function
- Acting as an escalation point for complex support and infrastructure issues
- Managing internal IT operations across user devices, endpoints, and Microsoft environments
- Supporting Windows server infrastructure and wider operational systems
- Helping improve monitoring, operational processes, and documentation
- Driving improvements around device management and Intune/MDM implementation
- Identifying opportunities for automation and operational efficiencies
- Collaborating closely with DevOps and engineering teams where responsibilities overlap
The environment includes a mix of traditional IT support, infrastructure operations, and exposure to modern DevOps practices, making this an ideal role for someone who enjoys breadth and variety. The role is remote with a top end salary of £50k and benefits like private healthcare and 26 days holiday + bank holidays.
If this role sounds of interest to you, click apply as we have interview slots available! We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
IT Operations Lead in England employer: Big Red Recruitment
Join a forward-thinking SaaS business that values collaboration and innovation in its technology team. As an IT Operations Lead, you'll enjoy a flexible remote work environment, competitive salary, and comprehensive benefits including private healthcare and generous holiday allowance. With a strong focus on employee growth and inclusivity, this role offers the opportunity to shape processes and drive operational maturity while being part of a supportive culture that embraces diversity and neurodiversity.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Lead in England
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into the company's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your hands-on experience aligns with the role's requirements, especially around improving processes and driving operational maturity.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've tackled complex support issues or improved IT operations. This is your chance to shine and demonstrate your technical ownership.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the team dynamics, tooling decisions, and opportunities for automation. This shows you're not just interested in the job, but also in how you can contribute to the team's success.
We think you need these skills to ace IT Operations Lead in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the IT Operations Lead role. Highlight your hands-on experience, especially in improving processes and tooling, as this is what we’re looking for!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT operations and how you can contribute to our collaborative tech team. Share specific examples of how you've driven operational maturity in previous roles.
Showcase Your Technical Skills:Don’t forget to mention your technical expertise, especially with Windows server infrastructure and device management tools like Intune/MDM. We want to see how you can bring your knowledge to our evolving technology environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Big Red Recruitment
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially around Windows server infrastructure and Microsoft environments. Brush up on your knowledge of Intune/MDM and automation tools, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex support or infrastructure issues. Highlight how you approached the problem, the steps you took to resolve it, and the impact of your solution on the team or organisation.
✨Demonstrate Your Collaborative Spirit
Since this role involves working closely with DevOps and engineering teams, be ready to talk about your experience in collaborative environments. Share instances where you’ve successfully worked with cross-functional teams to improve processes or drive operational maturity.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company’s operations and future direction. Inquire about their current challenges in IT operations or how they envision the role evolving. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
