At a Glance
- Tasks: Lead tech operations, ensuring reliable and secure services for a customer-focused organisation.
- Company: Established organisation with a strong reputation in technology services.
- Benefits: Generous employer contribution, 28 days holiday, flexible working, and wellness support.
- Other info: Embrace a culture of inclusivity and neurodiversity with supportive interview processes.
- Why this job: Shape the future of technology services and drive business transformation.
- Qualifications: Senior leadership experience in IT, service management, and cloud platforms.
The predicted salary is between 60000 - 80000 £ per year.
Lead and shape the operational backbone of technology for a high-profile, customer focused organisation. An established and recognisable organisation is looking for a Head of Technology Operations to lead the day-to-day running of technology services. This is a senior leadership role responsible for ensuring core systems, infrastructure, and user services operate reliably, securely, and at scale.
You will oversee service delivery across the service desk, infrastructure, cloud platforms, and operational security. Working closely with senior technology leadership, you will ensure services remain resilient while continuously improving operational performance and user experience. This role combines strategic leadership with operational accountability, balancing service reliability, risk management, and continuous improvement.
What you’ll be doing:
- Leading the operational running of technology services including service desk, infrastructure, cloud, and networks
- Acting as the senior lead for incident, problem, and change management
- Improving service performance, automation, and operational efficiency
- Overseeing cloud and infrastructure platforms to ensure resilience, scalability, and cost control
- Ensuring operational security, identity, and access controls are effectively managed
- Partnering with wider business teams to support new initiatives and ensure services are operationally ready
- Leading and continuously developing a high-performing technology operations team
- Managing key suppliers and technology partners
About you:
- Senior leadership experience within IT or technology operations
- Strong background in service management, infrastructure, and cloud platforms
- Experience overseeing service desk and operational engineering teams; ensuring SLAs and KPIs are set up and adhered to
- Understanding of operational security, identity management, and regulatory frameworks such as GDPR
- Experience managing third party suppliers, vendors, and operational budgets
- Ability to build strong relationships across technology and business leadership
This is an opportunity to shape how technology services operate within an established organisation and play a key role in enabling business-wide transformation.
Coventry based office, 2x days per week on-site with 3x days working remotely. Tuesday/Wednesday office-based.
Benefits: 9% employer contribution, 28 days holidays + Bank Holidays, holiday buy/sell scheme, cycle to work scheme, death in service, employee assistance programme, occupational health provider service.
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Head of Information Technology Operations in Coventry employer: Big Red Recruitment
Join a well-established and recognisable organisation as the Head of Information Technology Operations, where you will lead a high-performing team in a dynamic work culture that values innovation and collaboration. With a strong commitment to employee growth, we offer extensive benefits including a generous employer contribution, flexible working arrangements, and a focus on inclusivity, particularly for neurodiverse individuals. This role not only allows you to shape technology services but also provides a meaningful opportunity to drive business-wide transformation in a supportive environment based in Coventry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Information Technology Operations in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s tech stack and recent projects. Show them you’re not just a candidate but someone who’s genuinely interested in their operations and ready to contribute from day one.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've improved service performance or led teams through challenges. This will showcase your strategic mindset and operational expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Information Technology Operations in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your senior leadership experience in IT and any relevant achievements in service management, infrastructure, and cloud platforms. We want to see how you can lead our technology operations!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Technology Operations role. Share specific examples of how you've improved service performance or managed operational security in the past.
Showcase Your Leadership Skills:In both your CV and cover letter, emphasise your ability to build strong relationships across teams. We’re looking for someone who can lead a high-performing technology operations team, so don’t hold back on sharing your leadership successes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Big Red Recruitment
✨Know Your Tech Inside Out
Make sure you’re well-versed in the latest trends and technologies relevant to IT operations. Brush up on your knowledge of cloud platforms, service management, and operational security. Being able to discuss these topics confidently will show that you’re not just a leader but also a tech-savvy candidate.
✨Demonstrate Leadership Experience
Prepare examples from your past roles where you successfully led teams or projects. Highlight how you improved service performance or managed incidents effectively. This will help the interviewers see your capability in leading a high-performing technology operations team.
✨Understand the Business Context
Research the organisation thoroughly. Understand their business model, challenges, and how technology plays a role in their success. This will allow you to tailor your responses and demonstrate how you can align technology operations with their strategic goals.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like managing a major incident or improving operational efficiency. Think through your approach to these scenarios in advance, focusing on your problem-solving skills and ability to work under pressure.
