At a Glance
- Tasks: Lead IT operations, improve processes, and support a dynamic tech environment.
- Company: Join a forward-thinking SaaS business with a collaborative tech team.
- Benefits: Earn up to £50k, enjoy private healthcare, and 26 days holiday plus bank holidays.
- Other info: Remote role with a focus on neurodiversity inclusion and career growth.
- Why this job: Shape the future of IT operations while making a real impact in a modern tech space.
- Qualifications: Experience in IT support and a passion for process improvement.
The predicted salary is between 50000 - 50000 € per year.
Looking for a hands-on IT operations role where you can shape processes, improve tooling, and help modernise an evolving technology environment? You’ll be joining a SaaS business with a collaborative technology team supporting both internal users and operational infrastructure. This role has been created to help bring more structure, automation, and technical ownership into the IT operations function. This is not a traditional service desk management role. You’ll still be hands-on technically, but you’ll also have the autonomy to improve processes, influence tooling decisions, and help drive operational maturity across the business. You’ll oversee the day-to-day IT operations and support environment, acting as an escalation point while helping the wider team improve efficiency.
Responsibilities will include:
- Supporting and mentoring a small IT support function
- Acting as an escalation point for complex support and infrastructure issues
- Managing internal IT operations across user devices, endpoints, and Microsoft environments
- Supporting Windows server infrastructure and wider operational systems
- Helping improve monitoring, operational processes, and documentation
- Driving improvements around device management and Intune/MDM implementation
- Identifying opportunities for automation and operational efficiencies
- Collaborating closely with DevOps and engineering teams where responsibilities overlap
The environment includes a mix of traditional IT support, infrastructure operations, and exposure to modern DevOps practices, making this an ideal role for someone who enjoys breadth and variety. The role is remote with a top end salary of £50k and benefits like private healthcare and 26 days holiday + bank holidays.
If this role sounds of interest to you, click apply as we have interview slots available! We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
IT Operations Lead in Birmingham employer: Big Red Recruitment
Join a forward-thinking SaaS business that values collaboration and innovation in its technology team. As an IT Operations Lead, you'll enjoy a supportive work culture that prioritises employee growth through mentorship and hands-on experience, alongside competitive benefits such as private healthcare and generous holiday allowances. With the flexibility of remote work and the opportunity to influence key operational improvements, this role is perfect for those seeking a meaningful and rewarding career in IT operations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational chats. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its tech stack, and think about how your skills can help them modernise their IT operations. Practise common interview questions and be ready to discuss your hands-on experience with tools and processes.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled complex support issues or improved operational processes in the past. This will demonstrate your ability to drive efficiency and maturity in IT operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’ve got interview slots available, so you could be one step closer to landing that IT Operations Lead role!
We think you need these skills to ace IT Operations Lead in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the IT Operations Lead role. Highlight your hands-on experience, especially in improving processes and tooling, as this is what we’re looking for!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT operations and how you can contribute to our collaborative tech team. Share specific examples of how you've driven improvements in past roles.
Showcase Your Technical Skills:Don’t forget to mention your technical expertise, especially with Windows server infrastructure and device management tools like Intune/MDM. We want to see how you can bring your knowledge to our evolving tech environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Big Red Recruitment
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially around Windows server infrastructure and Microsoft environments. Brush up on your knowledge of Intune/MDM and automation tools, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex support or infrastructure issues. Think about how you approached the problem, what tools you used, and the outcome. This will demonstrate your hands-on experience and ability to drive operational maturity.
✨Emphasise Collaboration
Since this role involves working closely with DevOps and engineering teams, be ready to talk about your experience in collaborative environments. Share instances where you’ve successfully worked with cross-functional teams to improve processes or implement new tools.
✨Be Ready for Process Improvement Discussions
The role focuses on improving processes and efficiencies, so think about how you’ve previously identified opportunities for automation or enhancements in IT operations. Prepare to share your ideas on how you would approach these improvements in the new role.
