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- Tasks: Provide 2nd and 3rd line support for key business systems and enhance applications.
- Company: Purpose-led organisation delivering impactful care and community services.
- Benefits: Competitive salary, flexible office days, and a focus on inclusion.
- Why this job: Join a dynamic team and make a real difference in community services.
- Qualifications: Experience in application support and knowledge of Housing Management Systems required.
- Other info: Emphasis on neurodiversity inclusion and career development opportunities.
The predicted salary is between 51102 - 51102 £ per year.
LOCATION - BIRMINGHAM (3 OFFICE DAYS PER WEEK)
DURATION - FIXED TERM CONTRACT (RUNNING UNTIL END OF 2026)
SALARY - £51,102
We are working with a Midlands based Purpose-Led Organisation who deliver care and community services at Scale, who are looking for an Application Support Analyst to join their Technology & Transformation team. You will be focused on providing 2nd and 3rd line support across key business systems, liaising with stakeholders on delivering system improvements, enhancements and testing, and you will support the Application Support Manager with ongoing development and optimisation of their applications. Specific experience with Housing Management Systems is essential.
KEY RESPONSIBILITIES:
- Act as 2nd and 3rd line support for key business systems.
- Work with the Service Desk team to share knowledge and best practices.
- Work with the Application Support Manager to identify and engage with business stakeholders to understand the business strategy and demands.
- Contribute to the change and upgrade roadmap for key business systems.
- Work with the Application Support Manager to plan and deliver upgrades and implementations with testing schedules and release programmes.
KEY EXPERIENCE:
- Experience working in Application Support/System Analysis Roles, particularly as a 2nd and/or 3rd line analyst.
- Experience working with Housing Management Software, specifically with Northgate is desirable.
- Experience of configuration, coding and testing within specialist applications.
- Experience working with SQL databases, writing queries and stored procedures.
- Experience of software testing and script development, in traditional and agile environments.
- Stakeholder engagement and communication with the ability to hit the ground running in a fast-paced environment.
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Application Support Analyst in Birmingham employer: Big Red Recruitment
Contact Detail:
Big Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in application support or related fields. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Since you'll be dealing with Housing Management Systems and SQL databases, make sure you can confidently discuss your experience and tackle any technical questions that come your way.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to provide 2nd and 3rd line support effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Application Support Analyst in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with Housing Management Systems and any relevant technical skills, like SQL or software testing. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your experience in 2nd and 3rd line support – we love a good story!
Showcase Your Problem-Solving Skills: As an Application Support Analyst, problem-solving is key. In your application, share examples of how you've tackled challenges in previous roles. We want to know how you think on your feet and deliver solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Big Red Recruitment
✨Know Your Systems
Make sure you brush up on your knowledge of Housing Management Systems, especially Northgate. Be ready to discuss your experience with these systems and how you've provided support in the past. This will show that you understand the role and can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about specific instances where you provided 2nd or 3rd line support and how you liaised with stakeholders to implement solutions. This will demonstrate your analytical skills and ability to work under pressure.
✨Engage with Stakeholders
Be ready to talk about your experience in engaging with business stakeholders. Highlight how you've gathered requirements and communicated effectively to ensure system improvements. This is crucial for the role, so showing your interpersonal skills will be a big plus.
✨Familiarise Yourself with SQL
Since experience with SQL databases is essential, make sure you're comfortable writing queries and stored procedures. Brush up on your SQL skills and be prepared to discuss how you've used them in your previous roles, as this will be key to your success in the interview.