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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and escalate when necessary.
- Company: Join a leading enterprise organisation with a friendly IT team in Hinckley.
- Benefits: Enjoy hybrid work, a generous holiday package, and a company bonus.
- Why this job: Perfect for those wanting to deepen their IT skills and grow within a supportive culture.
- Qualifications: 12+ months of IT helpdesk experience and knowledge of Microsoft technologies required.
- Other info: Work in a collaborative environment with opportunities for internal progression.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Are you looking to develop your IT Support career? Would you like to work on more complex issues without having to pass them on so quickly? Learn from others?If you have 12+ months of IT helpdesk experience and are looking for a role with a leading enterprise organisation where internal progression is encouraged, then keep reading – we may have the perfect match for you.You’d be joining a really friendly and collaborative IT team based in Hinckley, Leicestershire who support users nationwide. It’s a hybrid role 3 days in the office, 2 from home.You will provide a single point of contact for internal users across the UK for support with broad technologies covering Azure cloud, Networking, Telephony, Software applications, and much more.You will be responsible for logging calls, troubleshooting broad ranging problems, and then escalating calls to 2nd & 3rd line technical support teams and relevant third parties. The difference here is you'll have more time and the ability to work on things more deeply. You will have full ownership of the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA’s.This position is both technical and customer service based and is ideal if you are looking to progress in an IT Support career and have the following:
- At least 12 months’ experience of working on a busy IT Help Desk / 1st line support role
- Excellent communication and interpersonal skills
- Excellent customer service skills
- Experience of supporting Microsoft technologies (Windows 10/11. O365, MS Office, Active Directory and Internet Explorer)
- Understanding of TCP/IP and basic networking
- ITIL awareness
In return, you will be working for an industry leading organisation that has a culture of promoting from within, you will be eligible for a company bonus, 36 day holiday package and excellent pension scheme.If you feel this role is of interest don't delay, apply today!
1st Line Support / Service Desk Analyst employer: Big Red Recruitment
Contact Detail:
Big Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support / Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, especially Azure cloud and Microsoft products like Windows 10/11 and O365. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily emphasises providing excellent support. Think of examples from your past experiences where you successfully resolved issues while maintaining a positive user experience.
✨Tip Number 3
Prepare to discuss your problem-solving approach. Since you'll be handling a variety of technical issues, be ready to explain how you troubleshoot problems and prioritise tasks effectively, showcasing your ability to manage incidents under pressure.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and the specifics of the role, which can be invaluable during your interview process.
We think you need these skills to ace 1st Line Support / Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 12+ months of IT helpdesk experience. Emphasise your skills in supporting Microsoft technologies, customer service, and any relevant ITIL knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to progress in your career. Mention specific experiences where you provided excellent customer service or resolved complex issues.
Highlight Relevant Skills: In your application, clearly outline your communication and interpersonal skills. Provide examples of how you've effectively supported users and managed incidents in previous roles.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a collaborative IT team and your eagerness to take ownership of calls. Mention your interest in learning and developing your skills further within the company.
How to prepare for a job interview at Big Red Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, especially Windows 10/11 and O365. You might be asked to troubleshoot a common issue, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Emphasise Customer Service Experience
Since this role is customer service-oriented, highlight your previous experiences where you provided excellent support. Share specific examples of how you handled difficult situations or resolved issues effectively to showcase your interpersonal skills.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Understanding their emphasis on internal progression and collaboration will help you align your answers with what they are looking for in a candidate.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You could inquire about the team dynamics or opportunities for professional development within the organisation.
