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- Tasks: Provide IT support and troubleshoot issues for users across the UK.
- Company: Join a leading enterprise organisation with a strong internal progression culture.
- Benefits: Enjoy a hybrid work model, 36 days holiday, and a company bonus.
- Why this job: Work in a friendly team, tackle complex problems, and grow your IT career.
- Qualifications: 12+ months IT helpdesk experience and knowledge of Microsoft technologies required.
- Other info: This role offers ownership of calls and a chance to deepen your technical skills.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking to develop your IT Support career? Would you like to work on more complex issues without having to pass them on so quickly? Learn from others?
If you have 12+ months of IT helpdesk experience and are looking for a role with a leading enterprise organisation where internal progression is encouraged, then keep reading – we may have the perfect match for you.
You’d be joining a really friendly and collaborative IT team based in Hinckley, Leicestershire who support users nationwide. It’s a hybrid role 3 days in the office, 2 from home.
You will provide a single point of contact for internal users across the UK for support with broad technologies covering Azure cloud, Networking, Telephony, Software applications, and much more.
You will be responsible for logging calls, troubleshooting broad ranging problems, and then escalating calls to 2nd & 3rd line technical support teams and relevant third parties. The difference here is you\’ll hjave more time and the ability to work on things more deeeply. You will have full ownership of the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA’s.
This position is both technical and customer service based and is ideal if you are looking to progress in an IT Support career and have the following:
- At least 12 months’ experience of working on a busy IT Help Desk / 1st line support role
- Excellent communication and interpersonal skills
- Excellent customer service skills
- Experience of supporting Microsoft technologies (Windows 10/11. O365, MS Office, Active Directory and Internet Explorer)
- Understanding of TCP/IP and basic networking
- ITIL awareness
In return, you will be working for an industry leading organisation that has a culture of promoting from within, you will be eligible for a company bonus, 36 day holiday package and excellent pension scheme.
If you feel this role is of interest don\’t delay, apply today! #J-18808-Ljbffr
1st Line Support / Service Desk Analyst employer: Big Red Recruitment
Contact Detail:
Big Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support / Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure cloud and Microsoft applications. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role emphasises high standards of service. Consider preparing examples from your past experiences where you successfully resolved issues while maintaining a positive user experience.
✨Tip Number 3
Research ITIL principles and be ready to discuss how they apply to your work. Understanding ITIL can demonstrate your commitment to best practices in IT service management, which is crucial for this role.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and the specifics of the role, which can be invaluable during your interview.
We think you need these skills to ace 1st Line Support / Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 12+ months of IT helpdesk experience. Emphasise your skills in supporting Microsoft technologies, customer service, and any relevant ITIL knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to progress in your career. Mention specific experiences where you provided excellent customer service or resolved complex issues.
Highlight Relevant Skills: In your application, clearly outline your communication and interpersonal skills. Provide examples of how you've successfully handled user queries and escalated issues when necessary.
Show Enthusiasm for Learning: Express your eagerness to learn from others and tackle more complex issues. Mention your interest in the hybrid work model and how it aligns with your work style.
How to prepare for a job interview at Big Red Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, especially Windows 10/11, O365, and Active Directory. You might be asked to troubleshoot a common issue during the interview, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Emphasise Customer Service Experience
Since this role is heavily focused on customer service, highlight your previous experiences where you provided excellent support. Share specific examples of how you handled difficult situations or resolved issues efficiently while maintaining a positive attitude.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Understanding their emphasis on internal progression and collaboration will help you align your answers with what they are looking for in a candidate. This shows that you are genuinely interested in being part of their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the team dynamics, opportunities for training, or how success is measured in the role. This demonstrates your enthusiasm for the position and helps you assess if it’s the right fit for you.
