At a Glance
- Tasks: Lead exciting projects in Genesys Cloud CX, enhancing contact centre operations.
- Company: Join a national not-for-profit organisation making a difference.
- Benefits: Competitive daily rate, hybrid work model, and a supportive team environment.
- Other info: Opportunity for career growth and hands-on project delivery.
- Why this job: Make a real impact with innovative tech solutions in a dynamic setting.
- Qualifications: Experience in Genesys Cloud CX and strong collaboration skills required.
The predicted salary is between 51750 - 63250 £ per year.
Genesys Cloud CX Technical Specialist/Developer | 4 Month Contract | Outside IR35
Rate: £450 per day, outside IR35
Location: Birmingham (hybrid, two to three days a week on site)
Duration: 4 months initially, plus a two week Christmas shutdown
Start: ASAP
A national not-for-profit organisation with a large contact centre needs an experienced Genesys Cloud CX contractor to deliver three priority projects on a platform that went live within the last year.
The projects
- Automated scheduled callbacks: Genesys dials the client and presents the answered call to the adviser as an inbound interaction with a whisper tone, replacing manual outbound dialling.
- AI post-call summaries: use Genesys transcription and AI to write a short call summary into the Microsoft Dynamics CRM for the next adviser.
- Automated ID and verification: let callers pass ID and verification in the IVR before reaching an adviser.
The role
You will take each project end to end: gathering requirements with the contact centre and transformation team, configuring flows and routing in Genesys Cloud, running UAT with advisers, checking that codes flow correctly into reporting, and taking changes live. You will work side by side with the in-house Genesys engineer and the CRM developers.
Essential
- Hands-on Genesys Cloud CX configuration in a live contact centre, including Architect call flows, IVR and routing.
- Has delivered contact centre improvements such as callbacks, IVR changes or AI features on Genesys Cloud.
- End to end delivery: requirements, configuration, user testing and go live.
- Confident working with business stakeholders.
Desirable
- Genesys speech and text analytics, AI summarisation, outbound campaigns, IVR ID and verification, REST APIs and JSON, Microsoft Dynamics 365, Genesys certification.
Shortlisting starts straight away and there is a single interview stage. Send your CV to apply.
Genesys Specialist/Contact Center Developer in Birmingham employer: Big Red Recruitment Midlands Ltd
Join a forward-thinking organisation that prioritises innovation and collaboration in the heart of London. As a Data Engineer, you'll be part of a dynamic team dedicated to enhancing a cutting-edge cloud-based data platform, with opportunities for professional growth and development. Enjoy a flexible work culture that values your contributions while allowing you to work remotely, visiting the office just twice a month to foster teamwork and connection.
Contact Details:
Big Red Recruitment Midlands Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Genesys Specialist/Contact Center Developer in Birmingham
✨Get Involved in Open-Source Projects
Diving into open-source projects is a brilliant way to showcase your skills and connect with other developers in the community. Not only will you beef up your GitHub profile but you might also catch the eye of someone at Big Red Recruitment Midlands Ltd who values hands-on experience over just theory.
✨Attend Local Tech Meetups
Tech meetups are gold mines for networking and discovering job opportunities, especially in the fast-paced world of software engineering. Check out local listings for events in your area and don’t shy away from introducing yourself. This could lead directly to a temporary position at Big Red Recruitment Midlands Ltd!
✨Showcase Your Work Online
With temporary roles, it’s all about standing out in a short space of time. Create a portfolio website where you highlight your projects and skills. Talk about your code, and provide links to your GitHub repositories. This will not only demonstrate your abilities but will also make it easier for recruiters at Big Red Recruitment Midlands Ltd to see what you bring to the table.
✨Leverage Temporary Job Boards
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We think you need these skills to ace Genesys Specialist/Contact Center Developer in Birmingham
Some tips for your application 🫡
Show Off Your Tech Skills:Make sure your CV highlights your tech stack and any programming languages you’re proficient in. Include specifics about any frameworks or technologies you’ve worked with; they can make you stand out in the sea of applicants. It’s all about showing that you have the chops we need at Big Red Recruitment Midlands Ltd!
Portfolio 2.0:Since you’re applying for a temporary gig, it’s super important to showcase a portfolio that highlights your best projects. Include links to GitHub or any personal projects that demonstrate what you can do in a real-world environment. This gives us a taste of your style and your problem-solving approach!
Keep It Brief and Relevant:With a temporary position, we want to see your ability to hit the ground running. Be concise in your CV and cover letter; stick to experiences that directly relate to the role. Highlight any previous temporary roles or freelance gigs that show your adaptability and quick learning!
Tailor Your Cover Letter:Don’t just send a generic cover letter. Personalise it for Genesys Specialist/Contact Center Developer at Big Red Recruitment Midlands Ltd! Mention why this temporary role excites you and how you see yourself contributing in the short run. Show us what you've got and why you're the one for this quick turn-around!
How to prepare for a job interview at Big Red Recruitment Midlands Ltd
✨Nail the Technical Skills
For a software engineering role, you'll likely face technical questions or coding tasks during your interview. Brush up on the relevant programming languages and frameworks that Big Red Recruitment Midlands Ltd uses, and don’t forget to practice some coding challenges on platforms like LeetCode or HackerRank. Showing your coding prowess can really make you stand out!
✨Prepare for System Design Questions
Even for a temporary role, having a grasp of system design principles can be crucial. Be ready to discuss how you would architect a software solution, including discussing trade-offs, scalability, and performance considerations. Having examples from previous projects can really show off your analytical thinking.
✨Demonstrate Your Adaptability
Since this is a temporary role, you'll want to emphasise your ability to hit the ground running. Highlight experiences where you quickly adapted to new technologies or teams. Let’s make it clear to the interviewers at Big Red Recruitment Midlands Ltd that you can learn on the job and deliver results in a short timeframe!
✨Show Off Your Portfolio
Make sure to have a portfolio or GitHub ready showcasing your projects. Having tangible evidence of what you've done—be it personal projects, contributions to open-source, or previous work—can convey how capable you are. Tailor this for what might interest Big Red Recruitment Midlands Ltd, so it's relevant and sparks conversation during your interview.
