At a Glance
- Tasks: Support and troubleshoot critical business applications while improving processes.
- Company: Join a well-established international business with a collaborative culture.
- Benefits: Competitive salary up to £40,000 and opportunities for professional growth.
- Other info: Dynamic role with variety and the chance to influence business operations.
- Why this job: Make a real impact by enhancing support functions and driving improvements.
- Qualifications: Experience in application or ERP support and strong problem-solving skills.
If you're the type of person who enjoys figuring out why something isn't working, improving processes, and helping people get the most from business systems, this could be worth a conversation. We're working with a well-established international business looking to strengthen its Enterprise Applications team with an experienced Application Support Analyst.
This is a role where you'll have real ownership, working closely with users across the business to support critical applications, resolve issues, manage change requests, and improve the overall support function. Rather than sitting behind a queue of tickets all day, you'll be involved in understanding how the business operates, identifying recurring issues, creating better ways of working, and helping drive improvements across key systems and processes.
The Role
- Support and troubleshoot business-critical applications and ERP systems
- Manage incidents, service requests, problem investigations and change requests
- Work closely with users and stakeholders across multiple sites
- Create and maintain support documentation, process guides and knowledge articles
- Help improve support processes and introduce more efficient ways of working
- Support system upgrades, migrations and post-implementation activities
- Ensure support requests are managed within agreed service levels
What We're Looking For
- Experience in an Application Support, ERP Support or Systems Support role
- Knowledge of ERP systems, ideally Microsoft Dynamics AX
- Understanding of ITIL and service management processes
- Strong troubleshooting and problem-solving skills
- Experience working with service desk/ticketing systems
- Good documentation skills and attention to detail
- Confident communicator who can work with both technical and non-technical users
- Ability to manage priorities and take ownership of issues through to resolution
This is a great opportunity for someone who enjoys variety, wants more involvement with the wider business, and is looking for a role where they can genuinely influence how support is delivered.
ERP Support Analyst | Application Support in Willenhall employer: Big Red Recruitment Midlands Limited
Join a well-established international business in Wolverhampton as an ERP Support Analyst, where you'll enjoy a collaborative work culture that values your input and expertise. With a focus on employee growth, the company offers opportunities to enhance your skills while working closely with diverse teams to drive meaningful improvements in business systems. Experience a supportive environment that encourages innovation and provides a platform for you to make a real impact on critical applications.
Contact Details:
Big Red Recruitment Midlands Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ERP Support Analyst | Application Support in Willenhall
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to ERP systems. We suggest role-playing with a friend or using online resources to get comfortable discussing your troubleshooting skills and experiences.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled issues in the past. We want to hear about your thought process and how you improved processes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace ERP Support Analyst | Application Support in Willenhall
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, make sure to highlight your troubleshooting abilities. We want to see how you've tackled issues in the past and improved processes. Share specific examples that demonstrate your knack for figuring things out!
Tailor Your Application:Don’t just send a generic CV! We love it when applicants tailor their applications to the role. Mention your experience with ERP systems, especially if you’ve worked with Microsoft Dynamics AX. It shows us you’re genuinely interested in this position.
Keep It Clear and Concise:When writing your application, clarity is key. Use straightforward language and avoid jargon unless necessary. We appreciate good documentation skills, so make sure your application reflects that with a clean layout and easy-to-read format.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Big Red Recruitment Midlands Limited
✨Know Your ERP Systems
Make sure you brush up on your knowledge of ERP systems, especially Microsoft Dynamics AX. Be ready to discuss how you've supported or improved these systems in the past, as this will show your understanding and experience in the field.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about specific incidents where you identified a recurring problem and implemented a solution. This will demonstrate your troubleshooting abilities and proactive approach.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll be working with both technical and non-technical users, so being able to communicate effectively is key. Consider role-playing with a friend to refine your communication style.
✨Highlight Your Documentation Skills
Be ready to discuss your experience with creating support documentation and process guides. Mention any tools or methods you’ve used to maintain knowledge articles, as this shows your attention to detail and commitment to improving support processes.
