At a Glance
- Tasks: Support and troubleshoot ERP systems while managing incidents and improving processes.
- Company: Join a well-established international business with a focus on enterprise applications.
- Benefits: Competitive salary, opportunities for influence, and a dynamic work environment.
- Other info: Enjoy variety and collaboration while working closely with users across the business.
- Why this job: Make a real impact by enhancing support functions and driving improvements across key systems.
- Qualifications: Experience in application support and strong problem-solving skills required.
The predicted salary is between 35000 - 40000 £ per year.
Salary: £35,000 - 40,000 per year
Requirements
- Experience in an Application Support, ERP Support, or Systems Support role
- Knowledge of ERP systems, ideally Microsoft Dynamics AX
- Understanding of ITIL and service management processes
- Strong troubleshooting and problem-solving skills
- Experience working with service desk and ticketing systems
- Good documentation skills and attention to detail
- Confident communicator who can work with both technical and non-technical users
- Ability to manage priorities and take ownership of issues through to resolution
Responsibilities
- Support and troubleshoot business-critical applications and ERP systems
- Manage incidents, service requests, problem investigations, and change requests
- Work closely with users and stakeholders across multiple sites
- Create and maintain support documentation, process guides, and knowledge articles
- Help improve support processes and introduce more efficient ways of working
- Support system upgrades, migrations, and post-implementation activities
- Ensure support requests are managed within agreed service levels
Technologies
- ERP Support
- ITIL
We are working with a well-established international business looking to strengthen our Enterprise Applications team with an experienced Application Support Analyst. This is a role where you will have real ownership, working closely with users across the business to support critical applications, resolve issues, manage change requests, and improve the overall support function. Rather than sitting behind a queue of tickets all day, you will be involved in understanding how the business operates, identifying recurring issues, creating better ways of working, and helping drive improvements across key systems and processes. The role is based in Wolverhampton and offers a salary of up to £40,000. This is a great opportunity for someone who enjoys variety, wants more involvement with the wider business, and is looking for a role where they can genuinely influence how support is delivered.
ERP Support Analyst in Willenhall employer: Big Red Recruitment Midlands Limited
Join a dynamic and well-established international business in Wolverhampton, where as an ERP Support Analyst, you will enjoy a collaborative work culture that values innovation and employee input. With a focus on professional growth, the company offers opportunities for skill development and career advancement, alongside a competitive salary and a supportive environment that encourages you to take ownership of your work and make a real impact on the organisation's success.
Contact Details:
Big Red Recruitment Midlands Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ERP Support Analyst in Willenhall
✨Tap into SAP Communities
Join online forums and communities dedicated to SAP ERP systems, like ASUG or SAP Community. Getting involved can help us understand current trends, gain insights, and even make valuable connections that might lead us to our next big opportunity!
✨Focus on Industry-Specific Networking
Attend industry-specific meetups, conferences, or webinars focused on SAP and ERP systems. Meeting professionals in person or virtually can set us apart and give us a chance to showcase our passion for this sector!
✨Polish Your SAP Skills
If you haven't already, consider getting certified in SAP modules relevant to your desired role. Not only does this boost our credibility, but it also opens doors to networking opportunities with fellow SAP professionals who might know about full-time openings at Big Red Recruitment Midlands Limited.
✨Check Out Big Red Recruitment Midlands Limited Directly
Keep an eye on Big Red Recruitment Midlands Limited’s career page for openings, especially for roles that match our skill set. Applying through their website can sometimes give us a better shot at getting noticed than going through job boards.
We think you need these skills to ace ERP Support Analyst in Willenhall
Some tips for your application 🫡
Highlight Your SAP Experience:When applying for the ERP Support Analyst role at Big Red Recruitment Midlands Limited, make sure your CV shines with any direct experience you have using SAP ERP systems. If you've completed any relevant projects, list them out and emphasise the outcomes you achieved – this will show us that you can hit the ground running!
Showcase Relevant Certifications:Certifications are a big deal in the SAP world. If you've earned any SAP-related qualifications, like SAP Certified Application Associate, don’t be shy about listing them prominently. They can really set you apart and prove your commitment to mastering the tools we use at Big Red Recruitment Midlands Limited.
Tailor Your Cover Letter to Us:In your cover letter, take the time to explain why you're specifically drawn to this role at Big Red Recruitment Midlands Limited. We love seeing candidates who are genuinely interested in our mission and how you can contribute to our team with your skills in SAP ERP. Make it personal – it helps us get to know you better!
Be Clear About Your Availability:Since this is a full-time position, clearly state your availability in your application. If you have any specific start dates in mind or you're flexible, let us know! It helps us get a better picture of how soon you could join our team at Big Red Recruitment Midlands Limited.
How to prepare for a job interview at Big Red Recruitment Midlands Limited
✨Brush Up on SAP Modules
Make sure you're well-versed in the specific SAP modules relevant to the role at Big Red Recruitment Midlands Limited. Study the functionalities and configurations of the modules they've listed in the job description, as you'll likely face technical questions about them.
✨Demonstrate Analytical Skills
Be ready to showcase your analytical skills during the interview. You might be asked to solve a scenario involving data analysis or reporting, so think about past experiences where you’ve extracted valuable insights from SAP data.
✨Know Your Integration Points
Since SAP ERP often interacts with various other systems, brush up on how these integrations work. Be prepared to discuss your experience with middleware tools or connecting different modules—this knowledge can set you apart from other candidates.
✨Show Enthusiasm for Continuous Learning
In a full-time role, you'll be expected to keep your skills sharp as SAP continually evolves. Express your eagerness for ongoing training and projects where you've taken the initiative to further your understanding of new SAP technologies.
