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For Companies At a Glance
- Tasks: Be the go-to person for IT support, solving tech issues and helping users thrive.
- Company: Join a growing IT support team in a dynamic environment.
- Benefits: Competitive salary, career progression, and exposure to diverse technologies.
- Why this job: Kickstart your IT career with hands-on experience and mentorship from seasoned engineers.
- Qualifications: Experience in 1st line support and knowledge of Microsoft technologies required.
- Other info: Great opportunities for growth and annual salary reviews.
The predicted salary is between 25000 - 29000 £ per year.
Looking for a role that helps you build a career in IT? This is an opportunity to join a growing IT support team where you will gain practical experience across a wide range of technologies while supporting users across multiple locations. Rather than being limited to repetitive tasks, you’ll be exposed to different systems, applications, and infrastructure while working alongside experienced engineers who can help you develop your skills. Over time, this role can open the door to broader technical responsibilities and progression within IT support.
The organisation operates across multiple business units and continues to grow, creating a dynamic IT environment where new systems, users, and challenges regularly emerge. As part of the IT support team, you will play an important role in maintaining reliable services and helping teams across the business stay connected and productive.
The Role
As a 1st Line IT Support Technician, you will act as the first point of contact for IT support requests, assisting internal users and ensuring technical issues are resolved efficiently. Working within a collaborative support team, you will handle incoming support tickets, troubleshoot technical problems, prepare equipment for new employees, and escalate more complex issues to second or third line engineers when necessary. The team supports users across several UK and Ireland locations, providing both remote and on-site assistance where required.
Key Responsibilities
- Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins
- Log, prioritise, and resolve support tickets in line with service level agreements
- Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications
- Provide support for laptops, desktops, printers, and mobile devices
- Manage user accounts and permissions in Active Directory and Microsoft Entra ID
- Escalate complex issues to 2nd or 3rd line support teams
- Support users across multiple UK and Ireland locations
- Dedicated support to Executives and Directors
- Assist with new starter setup, including laptop builds, software installation, and access configuration
- Provide IT induction support for new employees joining the business
- Maintain accurate documentation of issues, resolutions, and user interactions
- Coordinate equipment orders through approved IT suppliers
You will have:
- Experience in a 1st line IT support or service desk role
- Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint)
- Experience with Active Directory or user account management
- Familiarity with ticketing systems such as ServiceNow or similar platforms
- Strong troubleshooting and communication skills
- Full UK Driving License
What You’ll Gain
- Exposure to a wide range of IT systems and technologies
- Experience supporting a multi-site organisation
- Opportunities to gain experience beyond traditional first line support
- Development opportunities to progress into 2nd Line IT Support
- Annual salary reviews and ongoing development opportunities
1st Line Support in Willenhall employer: Big Red Recruitment Midlands Limited
Contact Detail:
Big Red Recruitment Midlands Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support in Willenhall
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local IT meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on common questions for 1st Line Support roles and be ready to showcase your troubleshooting skills.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its tech stack. Show them you’re not just another applicant by mentioning specific technologies they use in your conversations.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from passionate candidates. Plus, it gives you a better chance to stand out and show us why you’d be a great fit for the team.
We think you need these skills to ace 1st Line Support in Willenhall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 1st Line Support role. Highlight any relevant IT support experience, especially with Microsoft technologies, as this will catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining our team and how your background makes you a great fit for the role. Keep it friendly and professional!
Show Off Your Troubleshooting Skills: In your application, mention specific examples of how you've solved technical issues in the past. We love seeing candidates who can demonstrate their problem-solving abilities, especially in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Big Red Recruitment Midlands Limited
✨Know Your Tech
Brush up on your knowledge of Windows 11, Microsoft 365, and other relevant technologies. Be ready to discuss how you've used these tools in past roles or projects, as this will show your familiarity and confidence in handling the tasks expected of a 1st Line Support Technician.
✨Practice Problem-Solving
Prepare for common troubleshooting scenarios you might face in the role. Think through how you would approach resolving issues with laptops, desktops, or printers. Being able to articulate your thought process during the interview can really impress the hiring team.
✨Show Your Communication Skills
As a first point of contact for IT support, strong communication is key. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy. Demonstrating your ability to communicate effectively can set you apart from other candidates.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the technologies they use, or the challenges they face. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your career goals.