At a Glance
- Tasks: Support the sales team and enhance customer experiences in a fast-growing tech business.
- Company: Join an innovative tech company with exciting growth plans and a collaborative culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional development.
- Other info: Dynamic environment with opportunities to learn about IT and cloud services.
- Why this job: Make a real impact by shaping customer success initiatives and driving account growth.
- Qualifications: Experience in sales support or customer success, with strong communication skills.
Join a growing tech business where you'll make a real impact. We're recruiting for an established technology business looking for a proactive Sales Support Executive to join its commercial team.
The business combines two specialist divisions:
- An established Managed Service Provider (MSP) delivering IT support, cloud, Microsoft 365 and cyber security solutions.
- A growing software business developing compliance and contractor management platforms used by major organisations across the UK and Europe.
With 100+ customer sites and ambitious growth plans, this is an opportunity to play a key role in a business that's expanding fast.
The Opportunity
This is more than a typical sales support role. Working closely with the Sales Director, technical teams and software specialists, you'll support the entire customer journey—from enquiries and quotations through to renewals, customer engagement and account growth. As the business becomes more customer-focused, you'll also have the chance to take ownership of customer success initiatives and help shape the role as it evolves.
Location: Tamworth | Hybrid (after probation) | Circa £30,000 + Benefits
What You'll Do
- Prepare quotations, proposals and service agreements
- Manage Microsoft 365 licensing, renewals and customer communications
- Support customers from enquiry through to onboarding
- Coordinate with technical teams to deliver a seamless customer experience
- Arrange customer meetings, demos and account reviews
- Maintain CRM records and sales reporting
- Track renewals and commercial opportunities
- Build strong relationships with existing customers
- Identify cross-sell and upsell opportunities
- Keep customers informed about new services, features and product updates
About You
You'll be organised, proactive and enjoy building lasting customer relationships. You'll ideally have:
- Experience in Sales Support, Sales Administration or Customer Success
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Good Microsoft Office skills
- The ability to manage multiple priorities in a fast-paced environment
Nice to Have
- Experience within an IT Managed Service Provider (MSP)
- Knowledge of Microsoft 365, cloud services or cyber security
- Experience using CRM systems
Sales Support Executive employer: Big Red Recruitment Midlands Limited
Join a dynamic and innovative tech business in Tamworth, where your contributions as a Sales Support Executive will directly influence our growth trajectory. With a strong emphasis on employee development, a collaborative work culture, and the flexibility of hybrid working after probation, we offer a supportive environment that encourages you to take ownership of customer success initiatives and grow alongside the company. Enjoy competitive benefits and the opportunity to work with cutting-edge technology while building meaningful relationships with clients across the UK and Europe.
Contact Details:
Big Red Recruitment Midlands Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Big Red Recruitment Midlands Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Big Red Recruitment Midlands Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Big Red Recruitment Midlands Limited:Your cover letter is your chance to shine! Tell us why you want to work at Big Red Recruitment Midlands Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Big Red Recruitment Midlands Limited!
How to prepare for a job interview at Big Red Recruitment Midlands Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
