At a Glance
- Tasks: Lead exciting CRM projects and develop innovative solutions for customers.
- Company: Join a growing tech business with a focus on customer engagement.
- Benefits: Competitive salary, flexible working, and a supportive team environment.
- Other info: Embrace a culture of inclusivity and neurodiversity in the workplace.
- Why this job: Make a real impact by solving customer challenges and leading a talented team.
- Qualifications: 7+ years in CRM project management and strong leadership skills required.
We're looking for a Senior CRM Engagement Manager to join a growing technology business, leading customer-facing CRM projects and a team of delivery professionals.
This is a strategic and hands-on role, focused on understanding customer challenges, developing CRM roadmaps and leading projects through to successful delivery with Implementation Consultants who will do the technical configuration.
Key responsibilities:
- Lead complex, end-to-end CRM projects
- Engage with C-suite and senior customer stakeholders
- Identify CRM problems and develop practical solutions/roadmaps
- Manage and develop a team of Engagement Managers and specialists
- Oversee project scope, budgets, timelines, risks and delivery
- Drive CRM optimisation, data quality and process improvements
About you:
- 7+ years' CRM project management/consulting experience
- Experience with Salesforce, Dynamics or similar CRM platforms
- Strong strategic, commercial and problem-solving skills
- Proven team leadership experience
- Confident working with senior stakeholders
- Agile, Waterfall or hybrid project experience
Permanent position
Reading based office, 3x days office-based, 2x days remote working per week
Salary up to £90,000 + benefits
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.
We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Senior CRM Engagement Manager in Reading employer: Big Red Recruitment Midlands Limited
Big Red Recruitment Midlands Limited is an excellent employer, offering a dynamic work environment in South West London where innovation meets collaboration. With a strong focus on employee growth, you will have the opportunity to mentor fellow engineers and shape cutting-edge architecture while enjoying a competitive salary and bonus structure. The company fosters a culture of continuous learning and development, making it an ideal place for those looking to advance their careers in AI-powered backend solutions.
Contact Details:
Big Red Recruitment Midlands Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Engagement Manager in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Big Red Recruitment Midlands Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Big Red Recruitment Midlands Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior CRM Engagement Manager in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Big Red Recruitment Midlands Limited:Your cover letter is your chance to shine! Tell us why you want to work at Big Red Recruitment Midlands Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Big Red Recruitment Midlands Limited!
How to prepare for a job interview at Big Red Recruitment Midlands Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
