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- Tasks: Provide hands-on IT support and drive process improvements in a dynamic team.
- Company: Join a multi-brand organisation with a focus on innovation and collaboration.
- Benefits: Competitive salary up to £40k, hybrid working after 3 months, and career progression opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and familiarity with Windows OS and Microsoft 365.
- Other info: Inclusive workplace committed to neurodiversity and equal opportunities.
The predicted salary is between 28800 - 48000 £ per year.
Keen to work in an autonomous support role and make a real impact on the IT function? You will join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term progression into areas like systems administration, implementation or IT projects.
You will be part of a close-knit IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. You will also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems.
Key Experience:- 2+ years experience in a 1st/2nd Line IT Support role
- Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues
- Familiarity with Windows OS, Microsoft 365, and Active Directory
- Confident communicating with users at all levels
Location: This role is based in Bradford, 5 days a week to begin with, reducing to hybrid after the first 3 months.
Salary: Up to £40k depending on experience.
If this sounds like the right opportunity for you, please apply – we have interview slots available!
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
IT Support Analyst employer: Big Red Recruitment Midlands Limited
Contact Detail:
Big Red Recruitment Midlands Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Get to know the company before your interview! Research their IT function, recent projects, and any challenges they might be facing. This will help us tailor your answers and show that you're genuinely interested in making an impact.
✨Tip Number 2
Practice your troubleshooting skills! Think of common issues you've resolved in the past and be ready to discuss them. We want to hear how you approach problems and what solutions you've implemented.
✨Tip Number 3
Brush up on your communication skills! You'll be interacting with users at all levels, so practice explaining technical concepts in simple terms. We need to see that you can connect with everyone, from tech novices to senior leaders.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we have interview slots available, so the sooner you apply, the sooner we can chat about your future with us!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your 1st and 2nd line support experience, troubleshooting skills, and familiarity with Windows OS and Microsoft 365. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can make a real impact in our team. Be sure to mention any relevant projects or improvements you've contributed to in the past.
Showcase Your Communication Skills: As an IT Support Analyst, you'll be communicating with users at all levels. In your application, demonstrate your ability to explain technical issues in simple terms. We love candidates who can bridge the gap between tech and non-tech folks!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we have interview slots available, so don’t wait too long!
How to prepare for a job interview at Big Red Recruitment Midlands Limited
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with hardware, software, and user account issues. Familiarity with Windows OS, Microsoft 365, and Active Directory is crucial, so be ready to discuss your experience with these tools in detail.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified repeat issues and driven improvements in past roles. Think about specific situations where your proactive approach made a difference, as this will demonstrate your solutions-focused mindset.
✨Communicate Like a Pro
Since you'll be interacting with users at all levels, practice explaining technical concepts in simple terms. Being able to communicate effectively will show that you're not just tech-savvy but also user-friendly, which is key for an IT Support Analyst.
✨Be Ready for Collaboration
This role involves working closely with users, developers, and senior leaders. Prepare to discuss how you've collaborated in the past and be open to sharing ideas on how to streamline support processes or contribute to internal training initiatives.
