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- Tasks: Provide hands-on IT support and drive process improvements in a dynamic team.
- Company: Join a multi-brand organisation focused on innovation and collaboration.
- Benefits: Competitive salary up to £40k, with opportunities for hybrid work after 3 months.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and user communication.
- Other info: Embrace a culture of inclusivity and growth, with a focus on neurodiversity.
Keen to work in an autonomous support role and make a real impact on the IT function? This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term progression into areas like systems administration, implementation or IT projects.
You will be part of a close-knit IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders.
You will also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems.
Key experience:- 2+ years experience in a 1st/2nd Line IT Support role
- Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues
- Familiarity with Windows OS, Microsoft 365, and Active Directory
- Confident communicating with users at all levels
Location: This role is based in Bradford, 5 days a week to begin with, reducing to hybrid after the first 3 months.
Salary: Up to £40k depending on experience.
If this sounds like the right opportunity for you, please apply - we have interview slots available!
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process.
If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
IT Support Analyst employer: Big Red Recruitment Midlands Limited
Contact Detail:
Big Red Recruitment Midlands Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Get to know the company before your interview! Research their IT systems and recent projects. This will help you tailor your answers and show that you're genuinely interested in making an impact.
✨Tip Number 2
Practice your troubleshooting skills! Think of common issues you've solved in the past and be ready to discuss them. We want to see how you approach problems and find solutions.
✨Tip Number 3
Show off your communication skills! Be prepared to explain technical concepts in simple terms. Remember, you'll be working with users at all levels, so clarity is key.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we have interview slots available, so don’t miss out on this opportunity!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Keep Your CV Fresh: Before you hit that apply button, make sure your CV is up to date. Highlight your 1st and 2nd line support experience, troubleshooting skills, and any relevant tech you've worked with. We want to see what makes you stand out!
Tailor Your Application: Read the job specs carefully and tailor your application to match. Use keywords from the description, like 'proactive', 'solutions-focused', and 'collaboration'. This shows us you're serious about the role and understand what we're looking for.
Show Off Your Communication Skills: Since you'll be communicating with users at all levels, make sure your application reflects your ability to convey technical information clearly. We love candidates who can bridge the gap between tech and non-tech folks!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Big Red Recruitment Midlands Limited
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with hardware, software, and user account issues. Familiarise yourself with Windows OS, Microsoft 365, and Active Directory, as these are key areas for the IT Support Analyst role.
✨Show Off Your Communication Skills
Since you'll be communicating with users at all levels, practice explaining technical concepts in simple terms. Think about examples where you've successfully helped users resolve issues and be ready to share those stories during the interview.
✨Demonstrate Your Problem-Solving Mindset
Prepare to discuss how you've identified repeat issues and driven improvements in past roles. Think of specific instances where your proactive approach made a difference, and be ready to explain your thought process.
✨Be Ready for Team Collaboration
This role involves working closely with developers and senior leaders, so highlight your experience in collaborative projects. Share examples of how you've contributed to team success and streamlined support processes in previous positions.
