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- Tasks: Shape IT processes, improve tooling, and modernise tech environments in a hands-on role.
- Company: Join a collaborative SaaS business with a dynamic technology team.
- Benefits: Earn up to £50k, enjoy private healthcare, and 26 days holiday plus bank holidays.
- Other info: Remote work with opportunities for personal growth and neurodiversity inclusion.
- Why this job: Make a real impact by driving operational maturity and efficiency in IT operations.
- Qualifications: Experience in IT support, infrastructure management, and a passion for automation.
Looking for a hands-on IT operations role where you can shape processes, improve tooling, and help modernise an evolving technology environment? You’ll be joining a SaaS business with a collaborative technology team supporting both internal users and operational infrastructure. This role has been created to help bring more structure, automation, and technical ownership into the IT operations function. This is not a traditional service desk management role. You’ll still be hands-on technically, but you’ll also have the autonomy to improve processes, influence tooling decisions, and help drive operational maturity across the business.
You’ll oversee the day-to-day IT operations and support environment, acting as an escalation point while helping the wider team improve efficiency. Responsibilities will include:
- Supporting and mentoring a small IT support function
- Acting as an escalation point for complex support and infrastructure issues
- Managing internal IT operations across user devices, endpoints, and Microsoft environments
- Supporting Windows server infrastructure and wider operational systems
- Helping improve monitoring, operational processes, and documentation
- Driving improvements around device management and Intune/MDM implementation
- Identifying opportunities for automation and operational efficiencies
- Collaborating closely with DevOps and engineering teams where responsibilities overlap
The environment includes a mix of traditional IT support, infrastructure operations, and exposure to modern DevOps practices, making this an ideal role for someone who enjoys breadth and variety. The role is remote with a top end salary of £50k and benefits like private healthcare and 26 days holiday + bank holidays.
If this role sounds of interest to you, click apply as we have interview slots available!
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
IT Operations Lead employer: Big Red Recruitment Midlands Limited
Contact Detail:
Big Red Recruitment Midlands Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Lead
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values and mission can help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your hands-on experience and how you can improve processes.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've tackled complex IT issues in the past. Highlighting your technical ownership and ability to drive operational maturity will make you stand out.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team. This shows your genuine interest and helps you assess if the company is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace IT Operations Lead
Some tips for your application 🫡
Show Your Hands-On Experience: Make sure to highlight your practical experience in IT operations. We want to see how you've shaped processes and improved tooling in previous roles, so don’t hold back on those examples!
Emphasise Collaboration: Since this role involves working closely with various teams, let us know about your collaborative experiences. Share instances where you’ve worked with DevOps or engineering teams to drive improvements.
Be Clear About Your Technical Skills: We’re looking for someone who’s not just a manager but also hands-on. Clearly outline your technical skills, especially around Windows server infrastructure and device management, to show us you can dive into the nitty-gritty.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you into our interview slots quickly. We can’t wait to hear from you!
How to prepare for a job interview at Big Red Recruitment Midlands Limited
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially around Windows server infrastructure and Microsoft environments. Brush up on your knowledge of Intune/MDM and automation tools, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex support or infrastructure issues. Highlight how you approached the problem, the steps you took, and the outcome. This will demonstrate your hands-on experience and ability to think critically under pressure.
✨Emphasise Collaboration
Since this role involves working closely with DevOps and engineering teams, be ready to talk about your experience in collaborative environments. Share instances where you’ve successfully worked with cross-functional teams to improve processes or drive operational maturity.
✨Be Ready to Discuss Process Improvements
Think about past experiences where you’ve identified opportunities for automation or improved operational efficiencies. Be prepared to share your ideas on how you would approach similar challenges in this new role, showing that you’re proactive and forward-thinking.