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- Tasks: Log, troubleshoot, and resolve IT issues while supporting users across the UK.
- Company: Join a well-established enterprise with a supportive IT team in Hinckley.
- Benefits: Access to training courses, career growth, and a collaborative work environment.
- Why this job: Take ownership of your work and develop your skills in a dynamic setting.
- Qualifications: 12+ months in IT Helpdesk, strong communication, and basic networking knowledge.
- Other info: Onsite role with shift work, including one weekend every six weeks.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Ready to move past “have you tried turning it off and on again?” A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. If you’ve done a solid year (or more) on an IT helpdesk and you’re starting to feel boxed in — rushed calls, endless handovers, no time to actually fix things this might be the step up you’ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise where you’re trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn. You’ll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you’ll be exposed to real systems, real projects, and real responsibility. You’ll be the first point of contact for internal users.
- Log, prioritise, and troubleshoot a wide range of issues
- Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more
- Take more ownership of the calls you pick up, seeing issues through, not passing them off
- Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers
- Deliver a genuinely high standard of service, aligned to SLAs
You’ll also get exposure to group wide IT projects and access to multiple training courses to keep developing.
What you’ll need:
- You don’t need to know everything — but you do need the basics nailed:
- 12+ months’ experience in a busy IT Helpdesk / 1st Line Support role
- Confident communication and strong customer service skills
- Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office
- A basic understanding of TCP/IP and networking
- ITIL awareness
The setup: It’s an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week).
Why join? This is a role for someone who wants to grow, not stagnate. You’ll be joining an organisation that invests heavily in training, promotes from within when there’s an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this is you then apply ASAP as we have interview slots available.
Service Desk Analyst in Hinckley employer: Big Red Recruitment Midlands Limited
Contact Detail:
Big Red Recruitment Midlands Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Hinckley
✨Tip Number 1
Get your CV and application in as soon as you can! With a high number of candidates for the Service Desk Analyst role, timing is everything. We recommend applying through our website to ensure your application stands out.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. You’ll want to show that you can own incidents and not just log them. We suggest practising common scenarios you might face in a busy IT helpdesk environment.
✨Tip Number 3
Show off your communication skills! As the first point of contact for users, it’s crucial to demonstrate that you can communicate clearly and effectively. We recommend doing a mock interview with a friend to get comfortable.
✨Tip Number 4
Don’t forget to highlight your willingness to learn and grow. This role is all about development, so let them know you’re eager to take on new challenges and expand your skill set. We believe this mindset will resonate well with the hiring team!
We think you need these skills to ace Service Desk Analyst in Hinckley
Some tips for your application 🫡
Get Your CV Spot On: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your IT helpdesk experience, especially any specific technologies you've worked with like Windows 10/11 or Microsoft 365. We want to see how you’ve owned incidents and provided top-notch service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your skills align with what we’re looking for. Don’t forget to mention your passion for troubleshooting and learning — we love that!
Show Off Your Communication Skills: Since you'll be the first point of contact for our users, it's crucial to demonstrate your confident communication style in your application. Use clear and concise language, and maybe even share an example of how you’ve helped a user in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to get your application and ensures it lands in the right hands. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Big Red Recruitment Midlands Limited
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and Active Directory. Being able to confidently discuss these technologies will show that you’re ready to hit the ground running in a 1st Line Support role.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved issues in the past. Think about times when you took ownership of a problem and saw it through to resolution. This will demonstrate your ability to troubleshoot effectively and your commitment to high-quality service.
✨Communicate Clearly
Since this role involves being the first point of contact for users, practice your communication skills. Be ready to explain technical concepts in simple terms and show that you can handle customer queries with confidence and empathy.
✨Understand the Company Culture
Research the company’s values and work environment. Since they emphasise collaboration and support, think about how you can contribute to that culture. Prepare to discuss how you thrive in a busy but supportive setting, and how you can be a team player.
