At a Glance
- Tasks: Support and troubleshoot critical ERP applications while improving processes.
- Company: Join a well-established international business with a collaborative culture.
- Benefits: Competitive salary up to £40,000 and opportunities for professional growth.
- Other info: Dynamic role with variety and the chance to influence support delivery.
- Why this job: Make a real impact by enhancing business systems and driving improvements.
- Qualifications: Experience in application support and knowledge of ERP systems required.
The predicted salary is between 38000 - 40000 £ per year.
If you’re the type of person who enjoys figuring out why something isn’t working, improving processes, and helping people get the most from business systems, this could be worth a conversation. We’re working with a well-established international business looking to strengthen its Enterprise Applications team with an experienced Application Support Analyst. This is a role where you’ll have real ownership, working closely with users across the business to support critical applications, resolve issues, manage change requests, and improve the overall support function. Rather than sitting behind a queue of tickets all day, you’ll be involved in understanding how the business operates, identifying recurring issues, creating better ways of working, and helping drive improvements across key systems and processes.
The Role
- Support and troubleshoot business-critical applications and ERP systems
- Manage incidents, service requests, problem investigations and change requests
- Work closely with users and stakeholders across multiple sites
- Create and maintain support documentation, process guides and knowledge articles
- Help improve support processes and introduce more efficient ways of working
- Support system upgrades, migrations and post-implementation activities
- Ensure support requests are managed within agreed service levels
What We’re Looking For
- Experience in an Application Support, ERP Support or Systems Support role
- Knowledge of ERP systems, ideally Microsoft Dynamics AX
- Understanding of ITIL and service management processes
- Strong troubleshooting and problem-solving skills
- Experience working with service desk/ticketing systems
- Good documentation skills and attention to detail
- Confident communicator who can work with both technical and non‑technical users
- Ability to manage priorities and take ownership of issues through to resolution
This is a great opportunity for someone who enjoys variety, wants more involvement with the wider business, and is looking for a role where they can genuinely influence how support is delivered.
ERP Support Analyst Application Support employer: Big Red Recruitment Midlands Limited
Join a well-established international business in Wolverhampton as an ERP Support Analyst, where you will enjoy a collaborative work culture that values innovation and employee input. With a focus on professional growth, the company offers opportunities to enhance your skills while working closely with diverse teams to drive meaningful improvements in business systems. Experience a supportive environment that encourages ownership and creativity, making it an excellent place for those seeking a rewarding career in application support.
Contact Details:
Big Red Recruitment Midlands Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ERP Support Analyst Application Support
✨Tip Number 1
Get to know the company inside out! Research their ERP systems and understand how they operate. This will not only help you in interviews but also show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Having someone on the inside can give you valuable insights and even a referral, which can really boost your chances.
✨Tip Number 3
Prepare for scenario-based questions! Think about past experiences where you've solved problems or improved processes. Be ready to share specific examples that highlight your troubleshooting skills and ability to manage change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and contributing to their success.
We think you need these skills to ace ERP Support Analyst Application Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of ERP Support Analyst. Highlight your experience with ERP systems, especially Microsoft Dynamics AX, and showcase your troubleshooting skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about application support and how your skills align with our needs. Don’t forget to mention your understanding of ITIL and service management processes – we love that stuff!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky issues in the past. We’re looking for someone who enjoys figuring out why things aren’t working and can drive improvements. Share specific instances where you made a difference!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details. Plus, we love seeing applications come in directly from our site!
How to prepare for a job interview at Big Red Recruitment Midlands Limited
✨Know Your ERP Systems
Make sure you brush up on your knowledge of ERP systems, especially Microsoft Dynamics AX. Be ready to discuss how you've used these systems in the past and any specific challenges you've faced. This will show that you’re not just familiar with the software but can also troubleshoot effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved issues in previous roles. Think about specific incidents where you identified a recurring problem and implemented a solution. This will demonstrate your analytical skills and your ability to improve processes, which is key for this role.
✨Communicate Clearly
Since you'll be working with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on your communication style and ensure you can convey your thoughts clearly. This will highlight your ability to bridge the gap between different stakeholders.
✨Be Ready to Discuss Documentation
Documentation is crucial in support roles. Prepare to talk about your experience creating process guides, knowledge articles, or any other support documentation. Highlight your attention to detail and how good documentation has helped improve support processes in your previous jobs.
