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- Tasks: Provide 2nd line desktop support across multiple sites in central London.
- Company: Join a forward-thinking company undergoing a digital transformation with a cloud-first strategy.
- Benefits: Enjoy hands-on training, support for certifications, and opportunities for career growth.
- Why this job: Be part of exciting IT projects and gain in-depth technical experience in a dynamic environment.
- Qualifications: 12+ months of 2nd line support experience and a degree in IT are required.
- Other info: Exclusive role with interview slots available; send your CV ASAP!
Want to work on a Microsoft Digital transformation? Want to grow your IT career? Are you a proactive, friendly Desktop Support Engineer / 2nd line Support Engineer, with strong Microsoft desktop /EUC support experience? Do you like to learn? My client is very proactive in providing both hands-on training and also support for more formal accreditations/certifications. They are currently undertaking a group-wide digital transformation. They have a cloud-first strategy (Azure) and are looking to further leverage Microsoft technologies to support operational efficiencies aligned to their exciting growth plans.
Based at their central London offices, you will be responsible for the 2nd line, desktop support, for numerous sites across central London. You will be working on the support and resolution of broad-ranging issues across hardware, software and network technologies. The environment is very much Microsoft/Windows based, so Office 365, Intune, Outlook & Exchange, Active Directory, Endpoint, etc.
The role will also see you contribute to several key IT projects including a Windows 11 rollout, ongoing cloud migrations, and their Cyber Security program. There’s a lot going on, with plenty of opportunity to gain in-depth technical experience. As mentioned, you would receive continuous training and development, to enable you to progress your skills and your career - lots of opportunity to learn!
Ideally you will have the following skills/experience:
- At least 12+ months experience of 2nd line/desktop support
- Experience of supporting Microsoft packages (MS Office 365, Endpoint, Exchange, Windows 10 & 11)
- Strong LAN/WAN and Active Directory
- Degree in IT
- The ability to work well under pressure to strict deadlines
- Excellent communication skills and a confident telephone manner
- Hold a full UK driving license
This is a real opportunity to make a difference at a key period of time for the organisation!
2nd Line Support Engineer employer: Big Red Recruitment Midlands Limited
Contact Detail:
Big Red Recruitment Midlands Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific Microsoft technologies mentioned in the job description, such as Office 365, Intune, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved technical issues in a fast-paced environment. This will help you illustrate your ability to work under pressure, which is crucial for this position.
✨Tip Number 3
Research the company's current digital transformation initiatives and be ready to discuss how your skills can contribute to their cloud-first strategy. Showing that you understand their goals will set you apart from other candidates.
✨Tip Number 4
Since the role involves working across multiple sites, highlight any experience you have with remote support or managing IT issues in different locations. This will demonstrate your adaptability and readiness to handle the responsibilities of the job.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and specifically mentions your familiarity with Microsoft technologies like Office 365, Intune, and Active Directory. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your proactive approach to learning. Mention specific projects or experiences that align with the company's digital transformation goals and how you can contribute to their cloud-first strategy.
Showcase Relevant Skills: In your application, emphasise your technical skills, particularly in LAN/WAN support and your experience with Windows 10 and 11. Highlight your ability to work under pressure and meet deadlines, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a support role.
How to prepare for a job interview at Big Red Recruitment Midlands Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, especially Office 365, Intune, and Active Directory. Highlight specific examples of how you've resolved issues in these areas, as this will demonstrate your hands-on expertise.
✨Demonstrate Your Problem-Solving Ability
Expect scenario-based questions that assess your troubleshooting skills. Think of past challenges you've faced in desktop support and be ready to explain your thought process and the steps you took to resolve them.
✨Emphasise Your Willingness to Learn
Since the company values continuous training and development, express your enthusiasm for learning new technologies and gaining certifications. Share any relevant courses or training you've undertaken to show your commitment to professional growth.
✨Prepare Questions About the Role
Have a few insightful questions ready about the company's digital transformation and the specific projects you'll be involved in, such as the Windows 11 rollout. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
