1st / 2nd Line Support Analyst

Support the UK's most automated distribution centre with 1st / 2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We are looking for IT Support Technicians to join our client in an expanding onsite team supporting a highly automated distribution centre. You’ll be the first line of support for hardware, systems, and shift teams – a key contact when warehouse operations need IT expertise.

This role is ideal for you if:

• You’ve worked in a warehouse or logistics setting and understand shift patterns, 24/7 ops, and on-the-ground troubleshooting.
• You’re looking for a step up from basic 1st/2nd line roles into a tech-led warehouse environment.
• You’re comfortable with automation vendors, or eager to learn the systems that power them.

What you’ll be doing:

• Providing on-site 1st/2nd line support for IT systems across the warehouse.
• Supporting rollout of new tech features and tools.
• Logging, tracking, and escalating technical issues.
• Communicating clearly with colleagues on the floor during shifts.
• Collaborating with warehouse, engineering, and IT teams.
• Learning automation terms and systems (full training provided).

What we’re looking for:

• Someone from an IT background with some warehousing, automation, or distribution exposure.
• Problem solvers who enjoy varied work and staying hands-on.
• Awareness of technical terminology in automation/warehouse settings is a plus – but we can train the right person!

Why apply?

This is your chance to be part of a growing team at the start of its journey. You’ll get exposure to real-time technical support, automation systems, and future progression as the team builds around you. It’s a genuine step up, with room to grow and make a difference on the warehouse floor.

Shifts and hours: Start on Monday–Friday, 8am–4pm for onboarding and induction. As volume increases from May/June, we’ll move to rotating shift patterns (e.g. 4-on-4-off or 2–3 shift coverage) – but no out-of-hours or on-call is required.

Salary and Benefits: £30,000 to £35,000 per annum, 5 weeks’ annual leave plus Bank Holidays, full training provided, Pension Scheme / Company sick pay scheme / Company maternity, paternity and adoption pay after 1 year, access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs. Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16).

We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.