We're looking for a Senior CRM Engagement Manager to join a growing technology business, leading customer-facing CRM projects and a team of delivery professionals. This is a strategic and hands-on role, focused on understanding customer challenges, developing CRM roadmaps and leading projects through to successful delivery with Implementation Consultants who will do the technical configuration. Key responsibilities: Lead complex, end-to-end CRM projects Engage with C-suite and senior customer stakeholders Identify CRM problems and develop practical solutions/roadmaps Manage and develop a team of Engagement Managers and specialists Oversee project scope, budgets, timelines, risks and delivery Drive CRM optimisation, data quality and process improvements About you: 7+ years' CRM project management/consulting experience Experience with Salesforce, Dynamics or similar CRM platforms Strong strategic, commercial and problem-solving skills Proven team leadership experience Confident working with senior stakeholders Agile, Waterfall or hybrid project experience Permanent position Reading based office, 3x days office-based, 2x days remote working per week Salary up to £90,000 + benefits
Senior CRM Engagement Manager employer: Big Red Recruitment Careers
Join a forward-thinking B2B SaaS software business in Reading, where your role as Service Desk Manager will not only allow you to lead a dynamic team but also drive innovation through AI and automation. With a strong emphasis on employee growth and a culture that values autonomy and strategic thinking, you'll have the opportunity to shape the future of customer support while enjoying a competitive salary and bonus structure. This is an excellent employer for those seeking meaningful work in a collaborative environment that prioritises both professional development and customer satisfaction.
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Big Red Recruitment Careers Recruitment Team
