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- Tasks: Oversee operations, manage logistics, and ensure efficient order fulfilment for our fun board games.
- Company: Join a vibrant indie board game company in Clerkenwell with a passion for creativity.
- Benefits: Enjoy a £500 holiday bonus, free board games, healthcare, and discounted gym memberships.
- Other info: Casual dress, monthly yoga, and exciting company events await you!
- Why this job: Be part of a dynamic team that brings joy through games while driving operational excellence.
- Qualifications: Experience in operations management, strong analytical skills, and a love for board games is a plus.
The predicted salary is between 40000 - 50000 £ per year.
We’re an indie board game company based in Clerkenwell. From quiz games to drawing games, TV game shows to mobile apps, we like to turn our hands to all sorts. Our golden rule is to make sure our games are easy to understand, fun to play and guaranteed to get the party started.
We’re on the hunt for an Operations Manager to join our Operations team. This role will be responsible for overseeing the end-to-end operational flow of products across key markets, ensuring efficient order fulfilment, inventory accuracy, and strong performance across third-party logistics (3PL) partners. The role acts as a critical link between Operations, Sales, and external logistics providers, driving continuous improvement, cost efficiency, and service excellence.
What will you be doing?
- Order Fulfilment & Logistics Management
- Manage day-to-day relationships with 3PL providers across the UK, US, Germany, and Canada
- Act as the primary liaison between Operations and Sales teams to ensure alignment on priorities and execution
- Drive operational efficiencies and continuous improvement through contract negotiations, systems integration, and performance management against agreed SLAs and KPIs
- Oversee the Shipping Manager and ensure effective coordination of all logistics activities
- Manage all inbound freight from offshore suppliers into the UK, US, and Germany, ensuring cost efficiency, timeliness, and compliance
- Process and approve monthly 3PL invoices, identifying opportunities for cost savings and optimisation
- Manage national retailer orders, including releasing orders in SAP, coordinating with warehouses and sales teams, and ensuring compliance with delivery requirements
- Ensure the timely and cost-effective movement of all global freight, aligned with agreed budgets and delivery timelines, proactively managing any risks or delays
- Stock Management & Allocation
- Maintain accurate inventory records across ERP systems and warehouse management systems
- Identify and flag aged or slow-moving stock to Sales teams to support clearance strategies
- Manage stock reworks and ensure alignment between SAP and warehouse stock levels
- Oversee stock takes and cycle counts in collaboration with logistics partners
- Allocate stock across all channels, including national retailers, independent retailers, ex-works customers, Amazon, and eCommerce, ensuring accurate system allocation
- Retailer Demand Forecasting
- Partner closely with Sales teams to manage and track retailer forecasts
- Monitor changes in demand throughout the year and ensure alignment with allocated stock levels
- Track order intake against forecast and proactively flag risks or discrepancies
- Analyse retailer stock levels and sell-through data, comparing performance against forecasts to inform decision-making
- Compliance & Sustainability
- Review supplier manuals to ensure all products and shipments meet retailer compliance requirements. Ensure 3PL Orders are compliant to avoid retailer chargebacks
- Manage packaging waste compliance and ensure adherence to relevant regulations
- Support B-Corp initiatives by providing emissions and carbon footprint data from all 3PL warehouses
- Reporting & Systems
- Utilise SQL, Excel, and Google Sheets to support reporting and data analysis for Operations and Sales teams
- Provide insights to improve operational efficiency and commercial decision-making
- Environmental & Social Responsibility
- Oversee the disposal and rework of damaged products, prioritising reuse and repurposing wherever possible
- Ensure environmentally responsible recycling and disposal practices where reuse is not viable
- Manage packaging reduction and plastic-free initiatives in partnership with warehouse operations
- Team Development
- Provide leadership and development support to the Retail Operations Executive
- Manage and support the Shipping Manager to ensure high performance and effective delivery of inbound logistics operations
Requirements
What is Essential
- Proven record of managing an operations team in a similar environment
- Experience managing 3PL providers and international freight
- Strong analytical and problem solving skills
- Commercial awareness with a focus on cost efficiency
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication and stakeholder management skills
- Experience working with ERPs or other supply chain systems
- Experience with Microsoft Office (especially Excel) and Google Workspace, including advanced Google Sheets and Excel: basic formulas, XLOOKUPs, Pivot Tables
What Is Desirable
- Someone who loves board games!
Benefits
- £500 holiday bonus and lots of free board games
- Bupa Healthcare plus Employee Assistance Programme - Counseling
- Discounted gym memberships
- Monthly yoga
- Casual dress
- Company events
- Cycle to work scheme
Operations Manager employer: Big Potato Games | B CorpTM
Contact Detail:
Big Potato Games | B CorpTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the board game industry, especially those who work in operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with 3PL providers and logistics management. This will give you an edge during interviews and show that you mean business.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to companies you admire, like ours, and express your interest in potential roles. You never know what opportunities might pop up!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our awesome board games.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion for Board Games: We love board games, and so should you! Make sure to sprinkle in your enthusiasm for gaming throughout your application. Whether it’s a favourite game or a memorable experience, let us know why you’re excited about joining our team.
Tailor Your Application: Don’t just send a generic CV and cover letter. We want to see how your skills and experiences align with the Operations Manager role. Highlight your experience with 3PL providers and any relevant operational achievements that showcase your fit for the job.
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications and potential contributions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture!
How to prepare for a job interview at Big Potato Games | B CorpTM
✨Know Your Stuff
Make sure you understand the ins and outs of operations management, especially in relation to 3PL providers and inventory systems. Brush up on your knowledge of ERP systems and be ready to discuss how you've used them in past roles.
✨Show Your Analytical Skills
Prepare to demonstrate your analytical prowess. Bring examples of how you've used data analysis tools like SQL or Excel to drive operational efficiencies. Be ready to talk about specific KPIs you've managed and how you improved performance.
✨Communicate Clearly
Since this role involves liaising between various teams, practice articulating your thoughts clearly. Think of examples where you've successfully managed stakeholder relationships and resolved conflicts. Good communication can set you apart!
✨Passion for Board Games
Don’t forget to express your enthusiasm for board games! Share your favourite games and why you love them. This will show that you’re not just a fit for the role but also for the company culture.