At a Glance
- Tasks: Lead the vibrant Flukes venue, ensuring an unforgettable guest experience.
- Company: Join Big Penny Social, a community-focused hospitality brand in London.
- Benefits: Competitive salary, flexible hours, 28 days holiday, and a fun work environment.
- Other info: Dynamic role with opportunities for personal growth and creativity.
- Why this job: Be the face of a unique socialising concept and bring joy to guests.
- Qualifications: 3+ years in hospitality management with a passion for fun and community.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to: Senior General Manager - Big Penny Social
Key contacts: Managing Director, Head of Sales and Head of Commercial
Location: Flukes at Big Penny Social, London, E17 6AL
About Big Penny: At Big Penny, we create spaces and experiences that bring people together with a powerful community spirit built on open doors, open hearts and open minds. We believe that great hospitality is at the heart of healthy communities, which are in turn essential to a healthy society.
Who We Are Looking For: Our flagship venue has undergone an exciting new development phase, and we have launched London's newest competitive socialising concept. Our multi-use games hall – FLUKES – incorporates pool, electric shuffleboard, AR darts and karaoke rooms alongside a new cocktail bar and private bar with views over the rest of our enormous venue. Flukes is a sub-brand of Big Penny Social and is part of the unique experience of visiting the venue for all our many guests, groups, brands and corporates. FLUKES is inspired by old social clubs and pool halls, and the atmosphere and vibe is key. The brand identity is Fun, Quirky and Comforting – and we are looking for the perfect person to help bring the brand to life.
What You Will Be Responsible For: As General Manager, your primary responsibility will be the management of FLUKES. This will be your domain, you will be the face of the new venue, and we want your personality, wit and character to shine through and be central to its success. You will deliver an exceptional guest experience in an exciting and challenging environment for the newest part of our growing business.
- Guest Experience: A personable, fun and unique guest experience is essential. We want to move away from the brash and transactional feeling of most games' spaces, and the personality of this role is key to that.
- Ensure the ambience and atmosphere of the building is always right.
- Ensure the venue always looks presentable; layout and cleanliness are maintained daily.
- Team Training & Development: Work with the General Manager Big Penny Social to hire the team, finding the best talent to bring the brand to life.
- Hold regular team meetings and daily briefings to provide daily focus on shift.
- Design and implement comprehensive training programs for all staff levels.
- Seasonal Cocktail Menu: Collaborate with General Manager and Head of Commercials to ensure Cocktail Menus change seasonally.
- Full P&L: Seek opportunities to drive sales and reduce costs by collaborating with Senior General Manager and Head of Sales.
- Ensure labour costs are in line with budget while maintaining service standards.
- Financial and budget management including forecasting, cost control and planning.
General: When necessary, assist with the running of Big Penny Social and cover for holidays and other absences. Comply with all food safety and health and safety regulations, including company policies.
Desired Background & Experience: Big personality who lives the brand identity of Fun, Quirky and Comforting. 3+ years of managing guest-focused hospitality or competitive socialising venues. Strong understanding of delivering regular training and development programs. Good teamwork skills and ability to motivate others. Fantastic service-oriented mentality. Experience managing P&L's. Understanding of the competitive socialising sector is a plus.
What Future Success Looks Like: Bringing more guests to Flukes, visiting more regularly. Build and strengthen Flukes reputation within the private hire, events and hospitality sector. Our goals being delivered within agreed budget.
Working Hours: Standard hours 45 hours weekly, flexible across a seven-day period. Due to the requirements of this role shifts are more often Wednesday – Sunday. The role will require covering hours outside of the standard on an ad-hoc basis.
The Package: A competitive package is on offer for the right candidate with pro-rated benefits of a competitive salary dependent on experience, plus pension contributions as well as a discretionary annual bonus, 28 days holiday (including bank holidays), flexible working, enhanced parental leave and a wide variety of diverse community events you can get involved with every day.
Our Values - Big Penny is a values-led organisation; this means our values guide our everyday behaviours.
- Connection – Make People Feel Like They Belong.
- Discovery – Learn Something New Every Day.
- Fun – Positivity Spreads Positivity; Share Yours.
- Community – Get Involved.
How To Apply: Please email your CV to totalent@bigpenny.co.uk
1 Priestley Way, London, E17 6AL
020 3700 1040
Opening Times Mon - Wed: 12pm - 11pm Thu: 12pm - midnight Fr - Sat: 12pm - 1am Sun: 12pm - 10pm Mon 29 - Tue 30 Sep: CLOSED Wed 1 Nov: 6pm - 11pm
General Manager - Flukes in London employer: Big Penny Ltd
At Big Penny, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises community spirit and personal growth. As the General Manager of Flukes, you'll not only lead a dynamic team in a fun and quirky environment but also enjoy competitive benefits, flexible working hours, and opportunities for professional development within our expanding hospitality brand. Join us in creating memorable experiences while being part of a values-led organisation that truly cares about its people and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Flukes in London
✨Tip Number 1
Get to know the venue! Before your interview, visit Flukes and soak in the atmosphere. This will help you understand the vibe and give you some great talking points when you chat with the team.
✨Tip Number 2
Show off your personality! The role is all about fun and connection, so let your unique character shine through during interviews. Share stories that highlight your experience in creating memorable guest experiences.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they value in a General Manager. It’s all about making connections!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Big Penny family.
We think you need these skills to ace General Manager - Flukes in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the fun, quirky side of you that aligns with our brand identity. Don't be afraid to inject a bit of character into your CV and cover letter.
Tailor Your Application:Make sure to tailor your application specifically for the General Manager role at Flukes. Highlight your experience in managing guest-focused venues and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Keep It Professional Yet Fun:While we love a good laugh, remember to keep your application professional. Use a friendly tone but ensure your CV is well-structured and easy to read. We appreciate clarity and organisation just as much as a good sense of humour!
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it shows us you’re keen on being part of the Big Penny community!
How to prepare for a job interview at Big Penny Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into Big Penny's ethos and the unique vibe of Flukes. Understand their mission of creating a fun, quirky, and comforting atmosphere. This will help you align your personality with the brand and show that you're genuinely interested in bringing it to life.
✨Showcase Your Guest Experience Skills
Prepare examples from your past roles where you've enhanced guest experiences. Think about how you can move away from transactional interactions and create memorable moments for guests. Highlight your ability to maintain a vibrant ambience and ensure cleanliness, as these are key to the role.
✨Demonstrate Leadership and Team Development
Be ready to discuss your experience in training and developing teams. Share specific strategies you've used to motivate staff and improve service standards. This will show that you can lead by example and foster a positive team environment at Flukes.
✨Understand Financial Management
Brush up on your knowledge of P&L management and cost control. Be prepared to discuss how you've successfully driven sales while keeping costs in check. This will demonstrate your capability to manage the financial aspects of the venue effectively.
