At a Glance
- Tasks: Lead the vibrant Flukes venue, ensuring an unforgettable guest experience.
- Company: Join Big Penny Social, a community-focused hospitality brand in London.
- Benefits: Competitive salary, flexible hours, 28 days holiday, and a fun work environment.
- Other info: Opportunity to shape a new socialising concept and grow within a dynamic team.
- Why this job: Be the face of Flukes and bring a quirky, fun atmosphere to life.
- Qualifications: 3+ years in hospitality management with a passion for guest experience.
The predicted salary is between 31500 - 38500 £ per year.
Reporting to: Senior General Manager - Big Penny Social
Key contacts: Managing Director, Head of Sales and Head of Commercial
Location: Flukes at Big Penny Social, London, E17 6AL
About Big Penny
At Big Penny, we create spaces and experiences that bring people together with a powerful community spirit built on open doors, open hearts and open minds. We believe that great hospitality is at the heart of healthy communities, which are in turn essential to a healthy society.
Who We Are Looking For
Our flagship venue has undergone an exciting new development phase, and we have launched London’s newest competitive socialising concept. Our multi-use games hall – FLUKES – incorporates pool, electric shuffleboard, AR darts and karaoke rooms alongside a new cocktail bar and private bar with views over the rest of our enormous venue. Flukes is a sub-brand of Big Penny Social and is part of the unique experience of visiting the venue for all our many guests, groups, brands and corporates. FLUKES is inspired by old social clubs and pool halls, and the atmosphere and vibe is key. The brand identity is Fun, Quirky and Comforting – and we are looking for the perfect person to help bring the brand to life.
What You Will Be Responsible For
As General Manager, your primary responsibility will be the management of FLUKES. This will be your domain, you will be the face of the new venue, and we want your personality, wit and character to shine through and be central to its success. You will deliver an exceptional guest experience in an exciting and challenging environment for the newest part of our growing business.
- A personable, fun and unique guest experience is essential.
- Ensure the ambience and atmosphere of the building is always right.
- Ensure the venue always looks presentable; layout and cleanliness are maintained daily.
Team Training & Development
- Work with the General Manager Big Penny Social to hire the team, finding the best talent to bring the brand to life.
- Hold regular team meetings and daily briefings to provide daily focus on shift.
- Design and implement comprehensive training programs for all staff levels.
Seasonal Cocktail Menu
- Collaborate with General Manager and Head of Commercials to ensure Cocktail Menus change seasonally.
Full P&L
- Seek opportunities to drive sales and reduce costs by collaborating with Senior General Manager and Head of Sales.
- Ensure labour costs are in line with budget while maintaining service standards.
- Financial and budget management including forecasting, cost control and planning.
General
- When necessary, assist with the running of Big Penny Social and cover for holidays and other absences.
- Comply with all food safety and health and safety regulations, including company policies.
Desired Background & Experience
- Big personality who lives the brand identity of Fun, Quirky and Comforting.
- 3+ years of managing guest-focused hospitality or competitive socialising venues.
- Strong understanding of delivering regular training and development programs.
- Good teamwork skills and ability to motivate others.
- Fantastic service-oriented mentality.
- Experience managing P&L’s.
- Understanding of the competitive socialising sector is a plus.
What Future Success Looks Like
- Bringing more guests to Flukes, visiting more regularly.
- Build and strengthen Flukes reputation within the private hire, events and hospitality sector.
- Our goals being delivered within agreed budget.
Working Hours
Standard hours 45 hours weekly, flexible across a seven-day period. Due to the requirements of this role shifts are more often Wednesday – Sunday. The role will require covering hours outside of the standard on an ad-hoc basis.
The Package
A competitive package is on offer for the right candidate with pro-rated benefits of a competitive salary dependent on experience, plus pension contributions as well as a discretionary annual bonus, 28 days holiday (including bank holidays), flexible working, enhanced parental leave and a wide variety of diverse community events you can get involved with every day.
Our Values - Big Penny is a values-led organisation; this means our values guide our everyday behaviours.
- Connection – Make People Feel Like They Belong.
- Discovery – Learn Something New Every Day.
- Fun – Positivity Spreads Positivity; Share Yours.
- Community – Get Involved.
How To Apply
Please email your CV to totalent@bigpenny.co.uk
1 Priestley Way, London, E17 6AL
020 3700 1040
Opening Times
Mon - Wed: 12pm - 11pm
Thu: 12pm - midnight
Fr - Sat: 12pm - 1am
Sun: 12pm - 10pm
Mon 29 - Tue 30 Sep: CLOSED
Wed 1 Nov: 6pm - 11pm
General Manager - Flukes employer: Big Penny Ltd
At Big Penny, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises community spirit and personal growth. As the General Manager of Flukes, you'll not only lead a dynamic team in a fun and quirky environment but also enjoy competitive benefits, flexible working hours, and opportunities for professional development within our expanding hospitality brand. Join us in creating memorable experiences while being part of a values-led organisation that truly cares about its people and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Flukes
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Big Penny Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Big Penny Ltd
Don't be shy about reaching out to Big Penny Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - Flukes
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Big Penny Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Big Penny Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
