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- Tasks: Lead the vibrant Flukes venue, ensuring an unforgettable guest experience.
- Company: Join Big Penny Social, a community-focused hospitality brand in London.
- Benefits: Enjoy a competitive salary, flexible working, and 28 days holiday.
- Why this job: Be the face of a fun, quirky venue and shape its unique atmosphere.
- Qualifications: 3+ years in hospitality management with a passion for guest experience.
- Other info: Dynamic role with opportunities for personal growth and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to: Senior General Manager - Big Penny Social
Key contacts: Managing Director, Head of Sales and Head of Commercial
Location: Flukes at Big Penny Social, London, E17 6AL
About Big Penny
At Big Penny, we create spaces and experiences that bring people together with a powerful community spirit built on open doors, open hearts and open minds. We believe that great hospitality is at the heart of healthy communities, which are in turn essential to a healthy society.
Who We Are Looking For
Our flagship venue has undergone an exciting new development phase, and we have launched London’s newest competitive socialising concept. Our multi-use games hall – FLUKES – incorporates pool, electric shuffleboard, AR darts and karaoke rooms alongside a new cocktail bar and private bar with views over the rest of our enormous venue. Flukes is a sub-brand of Big Penny Social and is part of the unique experience of visiting the venue for all our many guests, groups, brands and corporates. FLUKES is inspired by old social clubs and pool halls, and the atmosphere and vibe is key. The brand identity is Fun, Quirky and Comforting – and we are looking for the perfect person to help bring the brand to life.
What You Will Be Responsible For
- As General Manager, your primary responsibility will be the management of FLUKES. This will be your domain, you will be the face of the new venue, and we want your personality, wit and character to shine through and be central to its success.
- You will deliver an exceptional guest experience in an exciting and challenging environment for the newest part of our growing business.
Guest Experience
- A personable, fun and unique guest experience is essential. We want to move away from the brash and transactional feeling of most games’ spaces, and the personality of this role is key to that.
- Ensure the ambience and atmosphere of the building is always right.
- Ensure the venue always looks presentable; layout and cleanliness are maintained daily.
Team Training & Development
- Work with the General Manager Big Penny Social to hire the team, finding the best talent to bring the brand to life.
- Hold regular team meetings and daily briefings to provide daily focus on shift.
- Design and implement comprehensive training programs for all staff levels.
Seasonal Cocktail Menu
- Collaborate with General Manager and Head of Commercials to ensure Cocktail Menus change seasonally.
Full P&L
- Seek opportunities to drive sales and reduce costs by collaborating with Senior General Manager and Head of Sales.
- Ensure labour costs are in line with budget while maintaining service standards.
- Financial and budget management including forecasting, cost control and planning.
General
- When necessary, assist with the running of Big Penny Social and cover for holidays and other absences.
- Comply with all food safety and health and safety regulations, including company policies.
Desired Background & Experience
- Big personality who lives the brand identity of Fun, Quirky and Comforting.
- 3+ years of managing guest-focused hospitality or competitive socialising venues.
- Strong understanding of delivering regular training and development programs.
- Good teamwork skills and ability to motivate others.
- Fantastic service-oriented mentality.
- Experience managing P&L’s.
- Understanding of the competitive socialising sector is a plus.
What Future Success Looks Like
- Bringing more guests to Flukes, visiting more regularly.
- Build and strengthen Flukes reputation within the private hire, events and hospitality sector.
- Our goals being delivered within agreed budget.
Working Hours
Standard hours 45 hours weekly, flexible across a seven-day period. Due to the requirements of this role shifts are more often Wednesday – Sunday. The role will require covering hours outside of the standard on an ad-hoc basis.
The Package
A competitive package is on offer for the right candidate with pro-rated benefits of a competitive salary dependent on experience, plus pension contributions as well as a discretionary annual bonus, 28 days holiday (including bank holidays), flexible working, enhanced parental leave and a wide variety of diverse community events you can get involved with every day.
Our Values - Big Penny is a values-led organisation; this means our values guide our everyday behaviours.
- Connection – Make People Feel Like They Belong.
- Discovery – Learn Something New Every Day.
- Fun – Positivity Spreads Positivity; Share Yours.
- Community – Get Involved.
How To Apply
Please email your CV to totalent@bigpenny.co.uk
1 Priestley Way, London, E17 6AL
020 3700 1040
Opening Times
Mon - Wed: 12pm - 11pm
Thu: 12pm - midnight
Fr - Sat: 12pm - 1am
Sun: 12pm - 10pm
Mon 29 - Tue 30 Sep: CLOSED
Wed 1 Nov: 6pm - 11pm
General Manager - Flukes in City of London employer: Big Penny Ltd
Contact Detail:
Big Penny Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Flukes in City of London
✨Tip Number 1
Get to know the venue! Before your interview, visit Flukes and soak up the atmosphere. This will help you understand the vibe and give you some great talking points when you meet the team.
✨Tip Number 2
Show off your personality! The role is all about fun and comfort, so let your unique character shine through during interviews. Share stories that highlight your experience in creating memorable guest experiences.
✨Tip Number 3
Network like a pro! Connect with people in the hospitality industry, especially those who have worked at Big Penny or similar venues. They might have insider tips or even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Big Penny community.
We think you need these skills to ace General Manager - Flukes in City of London
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your unique personality and vibe. Remember, we’re looking for someone who embodies the fun, quirky, and comforting spirit of Flukes.
Tailor Your CV: Don’t just send a generic CV! Tailor it to highlight your experience in guest-focused hospitality and competitive socialising venues. Show us how your background aligns with our values and the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can bring the Flukes brand to life. Keep it engaging and true to your style.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. We can’t wait to hear from you!
How to prepare for a job interview at Big Penny Ltd
✨Show Your Personality
As a General Manager at Flukes, your personality is key! Make sure to let your fun, quirky side shine through during the interview. Share stories that highlight your unique approach to guest experiences and how you create a welcoming atmosphere.
✨Know the Brand Inside Out
Familiarise yourself with Big Penny's values and the Flukes concept. Be ready to discuss how you can embody the brand identity of Fun, Quirky, and Comforting in your management style. This shows you’re not just looking for a job, but you genuinely care about the brand.
✨Demonstrate Your Leadership Skills
Prepare examples of how you've successfully trained and developed teams in the past. Discuss your approach to motivating staff and ensuring they deliver exceptional service. This role is all about creating a great guest experience, so show them you can lead by example!
✨Be Ready with Financial Insights
Since managing P&L is part of the role, brush up on your financial knowledge. Be prepared to discuss how you've driven sales and managed costs in previous positions. Highlight any specific strategies you've implemented that led to financial success in a hospitality setting.
