Big Motoring World is seeking a Senior Customer Operations Manager to shape how Sales, Finance and After Sales contact centre teams operate. You will lead day-to-day operations, introduce new technology and AI, and improve customer journeys while developing managers and using data to drive measurable improvements.
The role demands hands-on, commercially minded leadership and the ability to translate strategy into practical action for customers and colleagues across multiple sites.
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Senior Customer Ops Lead - AI and Automation in Gillingham employer: Big Motoring World
Join a dynamic team at our Blue Bell Hill location, where we pride ourselves on being an excellent employer that champions career growth and work-life balance. With the opportunity to work with prestigious brands like Tesla and BMW, alongside a competitive salary and performance-based commission structure, you can achieve your financial goals while enjoying unique perks such as a flexible schedule and generous staff discounts. Our supportive work culture fosters resilience and ambition, making it an ideal environment for driven individuals looking to excel in their sales careers.
