At a Glance
- Tasks: Negotiate car valuations and conduct vehicle appraisals with customers.
- Company: Join Big Motoring World, the UK's award-winning car supermarket.
- Benefits: Full training provided, competitive pay, and a fun work environment.
- Other info: Exciting career growth opportunities in a dynamic team.
- Why this job: Dive into the automotive world and help customers with their car needs.
- Qualifications: Customer service experience and a passion for learning about cars.
The predicted salary is between 36000 - 60000 £ per year.
As a vehicle Inspector and valuer, you will be working together with the sales team, fully responsible and accountable for negotiating car valuations for our customers' existing vehicles. You will enjoy and be confident talking to our customers and delivering used car valuations with passion and understanding with your newly found knowledge.
About Big Motoring World: The UK's multi award winning, fast expanding Car Supermarket, Big Motoring World is looking for customer service driven individuals passionate about delivering a great experience. Big Motoring World is known for amazing prices, thousands of cars for sale and a hassle free customer experience. As part of that, we make selling or trading in a car an easy and convenient process for our customers. If you don’t know about cars, don’t worry as our full in-house training will help develop you and get you on the road to a new career.
About you: Ideally, you will have come from a similar background or possibly a retail sales or customer service background and be looking for an exciting challenge in the automotive industry. You will be a keen learner, who is resourceful and wanting to expand your knowledge.
What will you do:
- Welcome customers.
- Learn about our customers' needs.
- Conduct a full vehicle condition appraisal.
- Use our bespoke software and valuation tools to provide a comprehensive vehicle valuation.
- Deliver the valuation in person.
- Agree a purchase or trade in value.
- Be customer focused with excellent communication skills.
- Have the ability to persuade and negotiate.
- Work well under pressure.
- Have excellent administration skills.
- Able to work weekends and Bank Holidays.
Requirements:
- Full UK driving licence. Any job offer that requires driving company vehicles is subject to a DVLA check, and applicants with six or more penalty points or a previous disqualification may not meet our insurance requirements and therefore may not be eligible for employment.
- Basic mechanical knowledge.
- An understanding of car makes and models.
We provide full in-house training, ranging from vehicle appraisals and value presentation to using the latest industry leading vehicle valuations software, with ongoing support with the latest used cars data trends. This is a face to face job and there is no lead generating, prospecting or phone sales involved. We supply a constant stream of customers with cars that need to be valued.
So, what are you waiting for? Send a copy of your CV below to kick start your career at Big Motoring World.
Vehicle Inspector and Underwriter employer: Big Motoring World Group
Big Motoring World Group is an exceptional employer, offering a vibrant and supportive work culture that empowers Sales Executives to excel in their roles. With competitive earnings potential and a commitment to employee growth through training and development, this is a fantastic opportunity for those looking to make a significant impact in the automotive sales industry. Located in the UK, employees also enjoy attractive benefits such as a company pension and exclusive staff discounts, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Inspector and Underwriter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Big Motoring World Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Big Motoring World Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Vehicle Inspector and Underwriter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Big Motoring World Group:Your cover letter is your chance to shine! Tell us why you want to work at Big Motoring World Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Big Motoring World Group!
How to prepare for a job interview at Big Motoring World Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
