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- Tasks: Ensure smooth car handovers and provide top-notch customer service.
- Company: Join a leading motoring company with a focus on customer satisfaction.
- Benefits: Competitive salary, full-time hours, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be the face of customer experience and make a real difference in their journey.
- Qualifications: Must have a valid UK driving licence and excellent communication skills.
The predicted salary is between 27700 - 27700 £ per year.
Job Types: Full-time, Permanent (In person)
Pay: Up to £27,700.00 per year
Must have a valid, full UK licence (Essential)
About the Role
As a member of the Handover team you will play a key part in the smooth handover of cars to customers ensuring the highest level of customer service is maintained. As part of the Handover team you will be responsible for presenting a professional front at all times and being a champion of excellent customer service.
Key Responsibilities
- Inform customers of transaction progress, making appointments and confirmation calls in advance of collection.
- Ensure vehicles are thoroughly checked and meet required standard before customer collection.
- Verify deal files to confirm all relevant paperwork and monies received and completed correctly.
- Use online websites to tax the customer’s vehicle (or provide V62 form and relevant advice) and offer insurance arrangements.
- Hand over the vehicle to the customer, explaining necessary information to ensure safety and satisfaction.
- Provide the Garden X Kit if included in the customer order.
- Complete paperwork for the Part Exchange vehicle as applicable.
- Build relationships with customers to receive positive Trust Pilot reviews and repeat business.
- Complete paperwork tasks efficiently and timely, ensuring high accuracy.
Person Specification
- Well-presented, confident individual comfortable communicating to diverse customers.
- Good oral and written communication skills.
- Exceptional customer service skills and a positive attitude.
- Strong organisational skills, honesty, integrity, and team player.
- Effective time management and flexibility in working patterns.
- Literacy, numeracy, and proficient computer skills.
- Ability to enter vehicle details to perform a used car quick search.
All our calls are recorded for monitoring and training purposes.
Handover Advisor in Surrey employer: Big Motoring World Group
Contact Detail:
Big Motoring World Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Handover Advisor in Surrey
✨Tip Number 1
Get to know the company! Research Bapchild Motoring World and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Handover Advisor, you'll be chatting with customers all day. Role-play with a friend or family member to get comfortable explaining vehicle details and handling questions.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or appointments effectively. This will demonstrate that you can handle the busy environment of the handover process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Big Motoring World.
We think you need these skills to ace Handover Advisor in Surrey
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We love candidates who can demonstrate their ability to connect with customers and provide top-notch service, just like we do at StudySmarter!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Handover Advisor role.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific responsibilities from the role that you’re excited about and how your skills align with them. It shows us you’ve done your homework!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Big Motoring World Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Handover Advisor inside out. Familiarise yourself with the key responsibilities, like customer communication and vehicle checks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your skills and attitude.
✨Dress to Impress
As a Handover Advisor, you'll be the face of the company, so it's important to present yourself well. Dress smartly for the interview to convey professionalism and confidence. First impressions matter, and looking the part can set the right tone.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. You might ask about team dynamics or how success is measured in the Handover team.