Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Handover team to deliver exceptional customer service and ensure smooth car handovers.
- Company: Big Motoring World, a leading name in the automotive industry.
- Benefits: Competitive salary up to £27,700, full-time permanent role with growth opportunities.
- Why this job: Be the face of customer satisfaction and make a real difference in their car buying experience.
- Qualifications: Must have a valid UK driving licence and excellent communication skills.
- Other info: Dynamic team environment with a focus on customer care and professional development.
The predicted salary is between 22700 - 30880 £ per year.
Job Types: Full-time, Permanent (In person)
Pay: Up to £27,700.00 per year
Must have a valid, full UK licence (Essential)
About the role
As a member of the Handover team you will play a key part in the smooth handover of cars to customers ensuring the highest level of customer service is maintained. As part of the Handover team you will be responsible for presenting a professional front at all times and being a champion of excellent customer service.
Key Responsibilities
- Ensure that customers are kept informed of the transaction progress, including making appointments and confirmation calls in advance of the collection taking place.
- Ensure that vehicles are thoroughly checked and are prepared to the required standard in advance of the customer collection taking place.
- Thoroughly check deal files to ensure that all relevant paperwork and monies have been received and completed correctly.
- Use online websites to tax the customers’ vehicle (or provide V62 form and relevant advice) and offer the customer facilities to arrange their insurance.
- Hand over the vehicle to the customer, explaining any necessary information to ensure that the customer is fully satisfied and safe to drive from site.
- Hand over the Gard X Kit if this is included in the customer order.
- Complete the paperwork for the Part Exchange vehicle as applicable.
- Build relationships with customers with a view to receiving positive Trust Pilot Reviews, and repeat future business.
- Complete paperwork tasks efficiently and in a timely manner ensuring high levels of accuracy.
Person specification
- Must have a valid, full UK licence (Essential) – any job offer that requires driving company vehicles is subject to a DVLA check, and applicants with six or more penalty points or a previous disqualification may not meet our insurance requirements and therefore may not be eligible for employment.
- A well‑presented, confident individual who is comfortable communicating to a diverse customer base.
- Good communicative skills (oral and written).
- Exceptional customer service skills/a positive attitude to customer care.
- Strong organisational skills.
- Honesty and integrity.
- Team player.
- Effective time management and flexibility in working patterns needed.
- Literate, numerate and proficient computer skills.
- Enter the vehicle details to perform a used car quick search.
Handover Advisor in Sheffield employer: Big Motoring World Group
Contact Detail:
Big Motoring World Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Handover Advisor in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Big Motoring World. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their Handover team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look professional and well-presented when you arrive for your interview. It shows that you take the opportunity seriously and are ready to represent the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation for the opportunity but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the Handover Advisor position!
We think you need these skills to ace Handover Advisor in Sheffield
Some tips for your application 🫡
Show Off Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to keep customers happy, as this role is all about providing top-notch service!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we do with our customers!
Tailor Your Application: Make sure to customise your application for the Handover Advisor role. Mention specific responsibilities from the job description that resonate with your experience. This shows us you're genuinely interested and have done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us while you’re at it!
How to prepare for a job interview at Big Motoring World Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Handover Advisor inside out. Familiarise yourself with the key responsibilities, like customer communication and vehicle checks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about specific situations where you resolved issues or received positive feedback, as these stories will highlight your suitability for the job.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A well-presented appearance reflects your commitment to the role and shows that you take the opportunity seriously. Remember, you'll be representing the company to customers, so look the part!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. This shows your interest in the company and the role. You might want to ask about the team dynamics, training opportunities, or how success is measured in the Handover team. Thoughtful questions can leave a lasting impression on your interviewers.
