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- Tasks: Join our Handover team to ensure smooth car handovers and top-notch customer service.
- Company: Big Motoring World Group, a leader in the automotive industry.
- Benefits: Enjoy a competitive salary, company pension, employee discounts, and on-site parking.
- Why this job: Be the face of customer satisfaction and make a real difference in their car buying experience.
- Qualifications: Must have a valid UK licence and excellent communication skills.
- Other info: Dynamic entry-level role with opportunities for growth and teamwork.
The predicted salary is between 22700 - 30880 £ per year.
Location: Morley, Leeds
Job Types: Full-time, Permanent (In person)
Pay: Up to £27,700.00 per year
Must have a valid, full UK licence (Essential)
About the Role
As a member of the Handover team you will play a key part in the smooth handover of cars to customers ensuring the highest level of customer service is maintained. You will be responsible for presenting a professional front at all times and being a champion of excellent customer service.
Key Responsibilities
- Ensure that customers are kept informed of the transaction progress, including making appointments and confirmation calls in advance of the collection taking place.
- Ensure that vehicles are thoroughly checked and are prepared to the required standard in advance of the customer collection taking place.
- Thoroughly check deal files to ensure that all relevant paperwork and monies have been received and completed correctly.
- Use online sites to tax the customers’ vehicle (or provide V62 form and relevant advice) and offer the customer facilities to arrange their insurance.
- Hand over the vehicle to the customer, explaining any necessary information to ensure that the customer is fully satisfied and safe to drive from site.
- Hand over the Gard X Kit if this is included in the customer order.
- Complete the paperwork for the Part Exchange vehicle as applicable.
- Build relationships with customers with a view to receiving positive Trust Pilot Reviews and repeat future business.
- Complete paperwork tasks efficiently and in a timely manner ensuring high levels of accuracy.
Person Specification
- Must have a valid, full UK licence (Essential) – any job offer that requires driving company vehicles is subject to a DVLA check, and applicants with six or more penalty points or a previous disqualification may not meet our insurance requirements and therefore may not be eligible for employment.
- A well-presented, confident individual who is comfortable communicating to a diverse customer base.
- Good communicative skills (oral and written).
- Exceptional customer service skills / a positive attitude to customer care.
- Strong organisational skills.
- Honesty and integrity.
- Team player.
- Effective time management and flexibility in working patterns needed.
- Literate, numerate and proficient computer skills.
Benefits
- Company pension
- Employee discount
- On-site parking
- Store discount
Schedule
- Day shift
- Weekend availability
Seniority level
Entry level
Employment type
Full-time
Job function
Other Motor Vehicle Manufacturing
Handover Advisor in Morley employer: Big Motoring World Group
Contact Detail:
Big Motoring World Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Handover Advisor in Morley
✨Tip Number 1
Get to know the company! Research Big Motoring World Group and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Handover Advisor, you'll need to be confident and clear when talking to customers. Try role-playing with friends or family to get comfortable explaining processes and answering questions.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects efficiently. This will demonstrate that you can handle the paperwork and customer interactions smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Big Motoring World Group.
We think you need these skills to ace Handover Advisor in Morley
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the Handover Advisor role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our needs and can demonstrate how they meet them.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Big Motoring World Group
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Handover Advisor. Familiarise yourself with customer service principles and how to effectively communicate with customers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will show that you can maintain high standards of service, which is crucial for this position.
✨Practice Your Communication
As a Handover Advisor, clear communication is key. Practice explaining complex information in simple terms. You might even want to role-play with a friend to get comfortable with discussing vehicle handovers and addressing customer queries confidently.
✨Dress to Impress
First impressions matter! Dress professionally to reflect the high standards of customer service expected at Big Motoring World Group. A well-presented appearance will help you convey confidence and professionalism right from the start.
