At a Glance
- Tasks: Ensure smooth car handovers and provide top-notch customer service.
- Company: Join Big Motoring World, a leader in the automotive industry.
- Benefits: Earn up to £27,700 per year with full-time, permanent role.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Be the face of customer satisfaction and make a real difference.
- Qualifications: Must have a valid UK driving licence and excellent communication skills.
The predicted salary is between 22700 - 30880 £ per year.
Job Types: Full-time, Permanent (In person)
Pay: Up to £27,700.00 per year
Must have a valid, full UK licence (Essential)
About the role
As a member of the Handover team you will play a key part in the smooth handover of cars to customers ensuring the highest level of customer service is maintained. As part of the Handover team you will be responsible for presenting a professional front at all times and being a champion of excellent customer service.
Key Responsibilities
- To ensure that Customers are kept informed of the transaction progress, including making appointments and confirmation calls in advance of the collection taking place.
- To ensure that vehicles are thoroughly checked and are prepared to the required standard in advance of the Customer collection taking place.
- To thoroughly check deal files to ensure that all relevant paperwork and monies have been received and completed correctly.
- To use online websites to tax the Customers’ vehicle (or provide V62 form and relevant advice) and offer the Customer facilities to arrange their insurance.
- Hand over the vehicle to the Customer, explaining any necessary information to ensure that the Customer is fully satisfied and safe to drive from site.
- Hand over the Gard X Kit if this is included in the Customer order.
- Complete the paperwork for the Part Exchange vehicle as applicable.
- Build relationships with Customers with a view to receiving positive Trust Pilot Reviews, and repeat future business.
- Complete paperwork tasks efficiently and in a timely manner ensuring high levels of accuracy.
Person specification
- Must have a valid, full UK licence (Essential)
- A well-presented, confident individual who is comfortable communicating to a diverse customer base
- Good communicative skills (oral and written)
- Exceptional customer service skills/a positive attitude to customer care
- Strong organisational skills
- Honesty and integrity
- Team player
- Effective time management and flexibility in working patterns needed
- Literate, numerate and proficient computer skills
Handover Advisor in Leeds employer: Big Motoring World Group
Big Motoring World Group is an exceptional employer, offering a vibrant and supportive work culture that empowers Sales Executives to excel in their roles. With competitive earnings potential and a commitment to employee growth through training and development, this is a fantastic opportunity for those looking to make a significant impact in the automotive sales industry. Located in the UK, employees also enjoy attractive benefits such as a company pension and exclusive staff discounts, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Handover Advisor in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Big Motoring World Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Big Motoring World Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Handover Advisor in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Big Motoring World Group:Your cover letter is your chance to shine! Tell us why you want to work at Big Motoring World Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Big Motoring World Group!
How to prepare for a job interview at Big Motoring World Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
