At a Glance
- Tasks: Ensure smooth car handovers and provide top-notch customer service.
- Company: Join Big Motoring World, a leader in the automotive industry.
- Benefits: Earn up to £27,700 per year with full-time, permanent role.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Be the face of customer satisfaction and make a real difference.
- Qualifications: Must have a valid UK driving licence and excellent communication skills.
The predicted salary is between 22700 - 30880 £ per year.
Job Types: Full-time, Permanent (In person)
Pay: Up to £27,700.00 per year
Must have a valid, full UK licence (Essential)
About the role
As a member of the Handover team you will play a key part in the smooth handover of cars to customers ensuring the highest level of customer service is maintained. As part of the Handover team you will be responsible for presenting a professional front at all times and being a champion of excellent customer service.
Key Responsibilities
- To ensure that Customers are kept informed of the transaction progress, including making appointments and confirmation calls in advance of the collection taking place.
- To ensure that vehicles are thoroughly checked and are prepared to the required standard in advance of the Customer collection taking place.
- To thoroughly check deal files to ensure that all relevant paperwork and monies have been received and completed correctly.
- To use online websites to tax the Customers’ vehicle (or provide V62 form and relevant advice) and offer the Customer facilities to arrange their insurance.
- Hand over the vehicle to the Customer, explaining any necessary information to ensure that the Customer is fully satisfied and safe to drive from site.
- Hand over the Gard X Kit if this is included in the Customer order.
- Complete the paperwork for the Part Exchange vehicle as applicable.
- Build relationships with Customers with a view to receiving positive Trust Pilot Reviews, and repeat future business.
- Complete paperwork tasks efficiently and in a timely manner ensuring high levels of accuracy.
Person specification
- Must have a valid, full UK licence (Essential)
- A well-presented, confident individual who is comfortable communicating to a diverse customer base
- Good communicative skills (oral and written)
- Exceptional customer service skills/a positive attitude to customer care
- Strong organisational skills
- Honesty and integrity
- Team player
- Effective time management and flexibility in working patterns needed
- Literate, numerate and proficient computer skills
Handover Advisor in Leeds employer: Big Motoring World Group
At Big Motoring World, we pride ourselves on fostering a dynamic work environment that prioritises exceptional customer service and employee development. As a Handover Advisor, you will benefit from a supportive team culture, competitive pay, and opportunities for growth within the automotive industry, all while working in the vibrant setting of Gillingham, Kent. Join us to be part of a company that values integrity, teamwork, and the satisfaction of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Handover Advisor in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Big Motoring World. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their Handover team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look professional and polished when you show up for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It not only streamlines the process but also shows your enthusiasm for the position. Plus, it gives you a chance to explore more about the company and the role before applying!
We think you need these skills to ace Handover Advisor in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:When writing your application, make sure to highlight your exceptional customer service skills. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your positive attitude and ability to build relationships.
Be Organised and Detail-Oriented:As a Handover Advisor, attention to detail is key! In your application, demonstrate your strong organisational skills by mentioning any relevant experiences where you’ve managed paperwork or ensured accuracy in your tasks. We love candidates who can keep things running smoothly!
Communicate Clearly:Since good communicative skills are essential for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate candidates who take the time to present themselves professionally!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to provide all the necessary information we need to get to know you better. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Big Motoring World Group
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Handover Advisor. Familiarise yourself with the customer service expectations and the importance of vehicle checks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will show that you can maintain high standards of service, which is crucial for this position.
✨Practice Your Communication
As a Handover Advisor, you'll need to communicate clearly and effectively. Practice explaining complex information in simple terms. You might even want to role-play handing over a vehicle to a 'customer' to get comfortable with the process and the language you'll use.
✨Be Organised and Punctual
Demonstrate your organisational skills by arriving on time and being prepared with all necessary documents. Bring copies of your CV, any relevant certifications, and a list of questions for the interviewer. This shows that you value their time and are serious about the opportunity.
