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- Tasks: Lead a team to ensure smooth handovers of newly purchased vehicles.
- Company: Join Big Motoring World, one of the UK's largest car supermarket groups.
- Benefits: Enjoy career progression, exclusive discounts, and a modern work environment.
- Why this job: Be part of a customer-focused culture with opportunities for personal growth.
- Qualifications: Must have a clean UK driving licence and strong communication skills.
- Other info: Flexible working patterns and a bonus scheme available.
The predicted salary is between 23000 - 29000 £ per year.
Peterborough
Job Type: Full-time
Pay: Up to £28,883.00 per year
Work Location: In person
Job Purpose
At Big Motoring World, we are BIG on what matters to both our staff and customers. We are one of the largest and fastest growing car supermarket groups in the UK and we pride ourselves on providing a class-leading customer experience. We are seeking a customer focussed leader, ready to maintain a professional and efficient handover team for our customers, when collecting their newly purchased vehicles.
Like our name suggests, we do everything BIG. BIG choice, BIG footfall and BIG opportunities to progress your career.
Key Responsibilities
- To ensure your team provides a professional, friendly and efficient handover service to customers collecting their newly purchased cars, upholding a positive customer experience
- Ensure staff within your team thoroughly check deal files to ensure that all relevant paperwork and monies have been received and required checks completed before releasing the car
- Complete paperwork for part exchanges as applicable together with your team
- Use online websites to tax the customer’s vehicle (or provide V62 form and relevant advice) and offer customer facilities to arrange their insurance
- Manage the handover process, ensuring your team runs through any necessary information to ensure the customer is fully satisfied and safe to drive from site.
- Ensure customers are kept informed of the transaction progress by your team, including appointment follow ups and confirmation calls
- Build relationships with customers with a view to anticipating future business and strengthening the Company’s reputation within the marketplace
- Auditing team’s paperwork to maintain high levels of accuracy
- Communicate clearly, proactively and professionally to customers, your team, management and colleagues alike and treat everyone with respect
- Staff development, training and managing holiday calendars to ensure continual cover
Essential Skills
- Must have a valid, clean, full UK licence
- A team leader that loves putting the customer first and strives to deliver exceptional service
- A well-presented, confident individual who is comfortable communicating to a diverse customer base
- Good communicative skills (oral and written)
- Strong organisational skills
- Honesty and integrity
- Demonstrates a flexible approach to work that is focused on “getting the job done”
- Acts proactively to add value and follows up to ensure problems remain solved.
- Team player
- Effective time management and flexibility in working patterns needed
- Literate, numerate and proficient computer skills
Desirable Skills
- Management Experience
Why join us?
- Career Progression: We’re passionate about promoting from within. With thorough training across all our roles, you will have the opportunity to advance into senior roles and management positions.
- BIG Rewards: Get exclusive discounts from hundreds of retailers, team nights out and much more!
- Amazing Facilities: You’ll be working in our state-of-the-art, brand-new building. On-site parking available.
Additional Pay
- Bonus scheme
Schedule
- 10 hour shift
Licence/Certification
- Full Manual UK Driving Licence (required)
#J-18808-Ljbffr
Handover Manager employer: Big Motoring World Group
Contact Detail:
Big Motoring World Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Handover Manager
✨Tip Number 1
Familiarise yourself with the car handover process. Understanding the key steps involved in handing over a vehicle will help you demonstrate your knowledge during interviews and discussions with our team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed customer interactions in the past. This will highlight your ability to maintain a positive experience for our customers.
✨Tip Number 3
Research Big Motoring World and its values. Being able to articulate why you want to work with us and how you align with our mission will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. Gaining insights into the company culture and expectations can give you an edge in understanding what we look for in a Handover Manager.
We think you need these skills to ace Handover Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Emphasise any previous roles where you managed a team or improved customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've successfully managed similar processes in the past.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, communication abilities, and any management experience. Use bullet points to make these stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Big Motoring World Group
✨Showcase Your Customer Focus
As a Handover Manager, your ability to prioritise customer satisfaction is key. Be prepared to share examples of how you've successfully managed customer interactions in the past, highlighting your commitment to providing exceptional service.
✨Demonstrate Leadership Skills
Since this role involves leading a team, it's important to convey your leadership style. Discuss your experience in managing teams, training staff, and how you motivate others to achieve their best performance.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of specific scenarios where you had to resolve issues or improve processes, and be ready to explain your thought process.
✨Know the Company and Its Values
Research Big Motoring World and understand their mission and values. Be ready to discuss how your personal values align with theirs, and why you're excited about the opportunity to contribute to their customer-centric approach.
