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- Tasks: Lead a friendly team to ensure smooth handovers for customers collecting their new cars.
- Company: Join Big Motoring World, one of the UK's largest car supermarket groups.
- Benefits: Enjoy career progression, exclusive discounts, and a modern work environment.
- Why this job: Make a real impact by delivering exceptional customer experiences in a dynamic setting.
- Qualifications: Must have a clean UK driving licence and strong leadership skills.
- Other info: Flexible working patterns and opportunities for personal growth await you.
The predicted salary is between 36000 - 60000 £ per year.
Overview
At Big Motoring World, we are BIG on what matters to both our staff and customers. We are one of the largest and fastest growing car supermarket groups in the UK and we pride ourselves on providing a class-leading customer experience. We are seeking a customer focussed leader, ready to maintain a professional and efficient handover team for our customers, when collecting their newly purchased vehicles.
Like our name suggests, we do everything BIG. BIG choice, BIG footfall and BIG opportunities to progress your career.
Responsibilities
- To ensure your team provides a professional, friendly and efficient handover service to customers collecting their newly purchased cars, upholding a positive customer experience
- Ensure staff within your team thoroughly check deal files to ensure that all relevant paperwork and monies have been received and required checks completed before releasing the car
- Complete paperwork for part exchanges as applicable together with your team
- Use online websites to tax the customer’s vehicle (or provide V62 form and relevant advice) and offer customer facilities to arrange their insurance
- Manage the handover process, ensuring your team runs through any necessary information to ensure the customer is fully satisfied and safe to drive from site.
- Ensure customers are kept informed of the transaction progress by your team, including appointment follow ups and confirmation calls
- Build relationships with customers with a view to anticipating future business and strengthening the Company’s reputation within the marketplace
- Auditing team’s paperwork to maintain high levels of accuracy
- Communicate clearly, proactively and professionally to customers, your team, management and colleagues alike and treat everyone with respect
- Staff development, training and managing holiday calendars to ensure continual cover
Qualifications
- Must have a valid, clean, full UK licence
- A team leader that loves putting the customer first and strives to deliver exceptional service
- A well-presented, confident individual who is comfortable communicating to a diverse customer base
- Good communicative skills (oral and written)
- Strong organisational skills
- Honesty and integrity
- Demonstrates a flexible approach to work that is focused on besting the job done
- Acts proactively to add value and follows up to ensure problems remain solved.
- Team player
- Effective time management and flexibility in working patterns needed
- Literate, numerate and proficient computer skills
- Management Experience
Career progression and benefits
- Career progression: We’re passionate about promoting from within. With thorough training across all our roles, you will have the opportunity to advance into senior roles and management positions.
- BIG Rewards: Get exclusive discounts from hundreds of retailers, team nights out and much more!
- Amazing facilities: You’ll be working in our state-of-the-art, brand-new building. On-site parking available.
Additional information
Schedule: 10 hour shift
Licence/Certification: Full Manual UK Driving Licence (required)
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Handover Manager employer: Big Motoring World Group
Contact Detail:
Big Motoring World Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Handover Manager
✨Tip Number 1
Get to know the company inside out! Research Big Motoring World, their values, and what makes them tick. This way, when you chat with them, you can show you're genuinely interested and ready to be part of their BIG team.
✨Tip Number 2
Practice your communication skills! As a Handover Manager, you'll need to connect with customers and your team. Role-play scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your leadership style! Think about how you would manage your team and keep them motivated. Be ready to share examples of how you've successfully led teams in the past during your interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and ensures your application goes straight to the right people. Plus, it shows you're keen on joining the BIG family!
We think you need these skills to ace Handover Manager
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in providing exceptional customer service. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Handover Manager role. Show us why you’re the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our BIG team!
How to prepare for a job interview at Big Motoring World Group
✨Know the Company Inside Out
Before your interview, take some time to research Big Motoring World. Understand their values, mission, and what makes them stand out in the car supermarket industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Handover Manager, customer focus is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you’ve managed teams to deliver exceptional service, as this aligns perfectly with what they’re looking for.
✨Prepare for Team Management Questions
Expect questions about team leadership and development. Think of specific instances where you’ve trained or developed staff, handled conflicts, or improved team performance. Be ready to discuss your management style and how you ensure a positive work environment.
✨Practice Clear Communication
Since the role requires clear communication with customers and team members, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as professional and approachable.
