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- Tasks: Ensure smooth handover of cars while delivering top-notch customer service.
- Company: Join Big Motoring World, a leader in the automotive industry.
- Benefits: Enjoy a company pension, on-site parking, and a day shift schedule.
- Other info: Flexible hours with opportunities for career growth.
- Why this job: Be the face of customer satisfaction and build lasting relationships.
- Qualifications: Must have a valid UK licence and excellent communication skills.
The predicted salary is between 20000 - 25000 £ per year.
As a member of the Handover team you will play a key part in the smooth handover of cars to customers ensuring the highest level of customer service is maintained. You will be responsible for presenting a professional front at all times and being a champion of excellent customer service.
Key Responsibilities
- Ensure customers are kept informed of transaction progress, including making appointment and confirmation calls prior to collection.
- Confirm that vehicles are thoroughly checked and prepared to the required standard before customer collection.
- Review deal files to verify all relevant paperwork and monies have been received and completed correctly.
- Use online websites to tax the customer's vehicle (or provide V62 form and relevant advice) and offer arrangements for a customer's insurance.
- Hand over the vehicle to the customer, explaining necessary information to ensure satisfaction and safe driving.
- Hand over the Gard X Kit if included in the order.
- Complete paperwork for the part-exchange vehicle if applicable.
- Build relationships with customers to encourage positive Trust Pilot reviews and repeat business.
- Complete paperwork tasks efficiently and with high accuracy.
Person Specification
- Must have a valid, full UK licence (essential).
- Well-presented, confident, comfortable communicating with a diverse customer base.
- Good oral and written communication skills.
- Exceptional customer service skills and positive attitude.
- Strong organisational and time-management skills.
- Honesty, integrity and team player.
- Effective time management and flexibility.
- Literate, numerate and proficient computer skills.
Benefits & Schedule
- Company pension, on-site parking.
- Day shift.
- Weekend availability.
Apply Now: Send a copy of your CV below to kick-start your career at Big Motoring World.
Handover Advisor employer: Big Motoring World Group
Contact Detail:
Big Motoring World Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Handover Advisor
✨Tip Number 1
Get to know the company! Research Big Motoring World and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Handover Advisor, you'll need to be confident and clear when talking to customers. Try role-playing with a friend or family member to get comfortable explaining processes and answering questions.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects efficiently. This will demonstrate that you can handle the fast-paced environment of handing over vehicles smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Big Motoring World. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Handover Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Handover Advisor role. Highlight your customer service experience and any relevant qualifications to show us you’re the perfect fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application showcases your communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Big Motoring World Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Handover Advisor inside out. Familiarise yourself with the key responsibilities, like customer communication and vehicle handover processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about excellent customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to build relationships and maintain high standards.
✨Dress to Impress
First impressions matter! Make sure you’re well-presented and dressed appropriately for the interview. A professional appearance will reflect your commitment to the role and the company’s values, especially since you'll be representing them in front of customers.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you’re engaged and serious about wanting to join their team.