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- Tasks: Join our Handover team to ensure smooth car handovers and exceptional customer service.
- Company: We are a leading automotive company dedicated to customer satisfaction and quality service.
- Benefits: Enjoy a competitive salary, company pension, employee discounts, and on-site parking.
- Why this job: Be part of a dynamic team, build customer relationships, and enhance your communication skills.
- Qualifications: Must have a valid UK driving licence; strong communication and customer service skills required.
- Other info: Full-time, permanent position with day shifts and weekend availability.
The predicted salary is between 22700 - 30880 £ per year.
Location
Blue Bell Hill, Chatham
Job Types
Full-time, Permanent (In person)
Pay
Up to £27,700.00 per year
Requirements
Must have a valid, full UK licence (Essential)
About The Role
As a member of the Handover team you will play a key part in the smooth handover of cars to customers ensuring the highest level of customer service is maintained. As part of the Handover team you will be responsible for presenting a professional front at all times and being a champion of excellent customer service.
Key Responsibilities
- Ensure that Customers are kept informed of the transaction progress, including making appointments and confirmation calls in advance of the collection taking place.
- Ensure that vehicles are thoroughly checked and are prepared to the required standard in advance of the Customer collection taking place.
- Thoroughly check deal files to ensure that all relevant paperwork and monies have been received and completed correctly.
- Use online websites to tax the Customers’ vehicle (or provide V62 form and relevant advice) and offer the Customer facilities to arrange their insurance.
- Hand over the vehicle to the Customer, explaining any necessary information to ensure that the Customer is fully satisfied and safe to drive from site.
- Hand over the Gard X Kit if this is included in the Customer order.
- Complete the paperwork for the Part Exchange vehicle as applicable.
- Build relationships with Customers with a view to receiving positive Trust Pilot Reviews, and repeat future business.
- Complete paperwork tasks efficiently and in a timely manner ensuring high levels of accuracy.
Person specification
- Must have a valid, full UK licence (Essential) – any job offer that requires driving company vehicles is subject to a DVLA check, and applicants with six or more penalty points or a previous disqualification may not meet our insurance requirements and therefore may not be eligible for employment.
- A well-presented, confident individual who is comfortable communicating to a diverse customer base.
- Good communicative skills (oral and written).
- Exceptional customer service skills/a positive attitude to customer care.
- Strong organisational skills.
- Honesty and integrity.
- Team player.
- Effective time management and flexibility in working patterns needed.
- Literate, numerate and proficient computer skills.
Benefits
- Company pension
- Employee discount
- On-site parking
- Store discount
Schedule
- Day shift
- Weekend availability
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Handover Advisor employer: Big Motoring World Group
Contact Detail:
Big Motoring World Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Handover Advisor
✨Tip Number 1
Familiarise yourself with the car handover process. Understanding the key steps involved in handing over a vehicle will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily focuses on maintaining high levels of customer satisfaction, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Practice your communication skills. As you'll be interacting with a diverse customer base, being able to clearly explain processes and answer questions is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 4
Showcase your organisational skills. Think of ways you've effectively managed multiple tasks or appointments in the past. Being able to demonstrate your ability to stay organised will set you apart from other candidates.
We think you need these skills to ace Handover Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Handover Advisor role. Emphasise your customer service experience, organisational skills, and any previous roles that involved vehicle handover or similar responsibilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention specific examples of how you've provided excellent service in the past and how you can contribute to the team at this company.
Highlight Your Driving Licence: Since a valid, full UK licence is essential for this role, make sure to clearly state this in your application. You might want to include any relevant driving experience that demonstrates your reliability and responsibility.
Showcase Your Soft Skills: In your application, highlight your soft skills such as teamwork, time management, and flexibility. These are crucial for the Handover Advisor position, so provide examples of how you've demonstrated these skills in previous roles.
How to prepare for a job interview at Big Motoring World Group
✨Showcase Your Customer Service Skills
As a Handover Advisor, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to maintaining high standards.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities. During the interview, discuss how you manage multiple tasks efficiently, such as keeping track of appointments and ensuring paperwork is completed accurately. This will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer concerns. Think about potential challenges you might face in the role and how you would address them, showcasing your proactive approach.
✨Know the Company and Its Values
Research the company and understand its values, especially regarding customer service. Being able to align your answers with their mission will show that you're genuinely interested in the role and fit well within their team culture.