At a Glance
- Tasks: Inspect and value vehicles while providing top-notch customer service.
- Company: Join Big Motoring World, the UK's award-winning car supermarket.
- Benefits: Full training, competitive pay, and a fun work environment.
- Other info: No cold calling; just engage with customers face-to-face.
- Why this job: Be part of a team that makes car selling easy and enjoyable for customers.
- Qualifications: Customer-focused with good communication skills and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
As a vehicle inspector and valuer, you will work closely with the sales team to negotiate car valuations for customers’ existing vehicles.
About Big Motoring World
The UK’s multi award‑winning, fast expanding Car Supermarket, Big Motoring World is looking for customer‑service driven individuals passionate about delivering a great experience. Big Motoring World is known for amazing prices, thousands of cars for sale, and a hassle‑free customer experience. We make selling or trading in a car an easy and convenient process for our customers and provide full in‑house training to help you get onto the road to a new career.
Responsibilities
- Welcome customers
- Learn about customers’ needs
- Conduct a full vehicle condition appraisal
- Use bespoke software and valuation tools to provide a comprehensive vehicle valuation
- Deliver the valuation in person
- Agree a purchase or trade‑in value
Key Skills
- Customer focused with excellent communication skills
- Ability to persuade and negotiate
- Ability to work well under pressure
- Excellent administration skills
- Ability to work weekends and bank holidays
Requirements
- Full UK driving licence (DVLA check required; no more than six penalty points or any disqualification)
- Basic mechanical knowledge
- Understanding of car makes and models
- Background in retail sales or customer service preferred
- Resourceful, keen learner wanting to expand knowledge
Training & Support
Full in‑house training, ranging from vehicle appraisals and value presentation to using the latest industry‑leading vehicle valuations software, with ongoing support of the latest used‑cars data trends.
This is a face‑to‑face role with no lead generating, prospecting or phone sales involved. We supply a constant stream of customers with cars that need to be valued.
Locations
Vehicle Inspector and Underwriter in Cheshire, Warrington employer: Big Motoring World Group
Big Motoring World is an exceptional employer, offering a dynamic work environment where customer service and teamwork are at the forefront. With comprehensive in-house training and ongoing support, employees have ample opportunities for personal and professional growth while enjoying a hassle-free, customer-focused culture. Located in the heart of the UK’s automotive market, we provide a steady stream of customers, ensuring that your skills as a vehicle inspector and underwriter are put to great use in a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Inspector and Underwriter in Cheshire, Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Big Motoring World Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Big Motoring World Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Vehicle Inspector and Underwriter in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Big Motoring World Group:Your cover letter is your chance to shine! Tell us why you want to work at Big Motoring World Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Big Motoring World Group!
How to prepare for a job interview at Big Motoring World Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
