Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure smooth car handovers and provide top-notch customer service.
- Company: Join Big Motoring World Group, a leader in the automotive industry.
- Benefits: Enjoy a competitive salary, pension, employee discounts, and on-site parking.
- Why this job: Be the face of customer satisfaction and make a real difference in their experience.
- Qualifications: Must have a valid UK driving licence and excellent communication skills.
- Other info: Flexible working hours with opportunities for growth in a dynamic team.
The predicted salary is between 22700 - 30880 £ per year.
Join to apply for the Handover Advisor role at Big Motoring World Group in Camberley.
Job Types: Full-time, Permanent (In person)
Pay: Up to £27,700.00 per year
Must have a valid, full UK licence (Essential)
About The Role
As a member of the Handover team, you will play a key part in the smooth handover of cars to customers, ensuring the highest level of customer service is maintained. You will be responsible for presenting a professional front at all times and being a champion of excellent customer service.
Key Responsibilities
- To ensure that Customers are kept informed of the transaction progress, including making appointments and confirmation calls in advance of the collection taking place.
- To ensure that vehicles are thoroughly checked and are prepared to the required standard in advance of the Customer collection taking place.
- To thoroughly check deal files to ensure that all relevant paperwork and monies have been received and completed correctly.
- To use online websites to tax the Customers’ vehicle (or provide V62 form and relevant advice) and offer the Customer facilities to arrange their insurance.
- Hand over the vehicle to the Customer, explaining any necessary information to ensure that the Customer is fully satisfied and safe to drive from site.
- Hand over the Gard X Kit if this is included in the Customer order.
- Complete the paperwork for the Part Exchange vehicle as applicable.
- Build relationships with Customers with a view to receiving positive Trust Pilot Reviews, and repeat future business.
- Complete paperwork tasks efficiently and in a timely manner ensuring high levels of accuracy.
Person Specification
- Must have a valid, full UK licence (Essential) - Any job offer that requires driving company vehicles is subject to a DVLA check, and applicants with six or more penalty points or a previous disqualification may not meet our insurance requirements and therefore may not be eligible for employment.
- A well-presented, confident individual who is comfortable communicating to a diverse customer base.
- Good communicative skills (oral and written).
- Exceptional customer service skills/a positive attitude to customer care.
- Strong organisational skills.
- Honesty and integrity.
- Team player.
- Effective time management and flexibility in working patterns needed.
- Literate, numerate and proficient computer skills.
Benefits
- Company pension.
- Employee discount.
- On-site parking.
- Store discount.
Schedule
- Day shift.
- Weekend availability.
Handover Advisor in Camberley employer: Big Motoring World Group
Contact Detail:
Big Motoring World Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Handover Advisor in Camberley
✨Tip Number 1
Get to know the company! Research Big Motoring World Group and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the Handover Advisor role is all about providing top-notch service, think of scenarios where you can demonstrate your ability to handle customer queries and concerns effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Big Motoring World Group. Don’t miss out on this opportunity!
We think you need these skills to ace Handover Advisor in Camberley
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills!
Be Professional and Personable: Since you'll be the face of our Handover team, it's important to convey a professional yet friendly tone in your written application. We’re looking for someone who can build relationships with customers, so let your personality shine through!
Double-Check Your Paperwork: Accuracy is key in this role, so make sure your application is free from typos and errors. We appreciate attention to detail, so take the time to proofread your application before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role and our company!
How to prepare for a job interview at Big Motoring World Group
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Handover Advisor. Familiarise yourself with customer service principles and how they apply to the handover process. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Handover Advisor, you'll need to communicate effectively with customers. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully handled customer interactions in the past to highlight your skills.
✨Demonstrate Attention to Detail
The role requires thorough checks of vehicles and paperwork. During the interview, mention any experiences where your attention to detail made a difference. This could be in previous jobs or even in personal projects—show them you can handle the accuracy needed for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in the Handover team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
